Food & Beverage Associate

RESO; Manama; On-site; BHD 3,500 - 14,000; Full time

Job summary

An established industry player is seeking a dedicated F&B Associate to provide outstanding service to restaurant guests. This role involves greeting guests, presenting menu options, taking orders using a POS system, and ensuring a clean and welcoming dining environment. The ideal candidate will possess exceptional service skills, a positive attitude, and the ability to work effectively in a team. With a focus on guest satisfaction and adherence to health and safety regulations, this position offers an exciting opportunity to contribute to a vibrant dining experience. Join a dynamic team and help create memorable moments for guests!

Qualifications

• Exceptional service delivery and complaint resolution skills are essential.
• Training for skills is provided, focusing on attitude and competencies.

Responsibilities

• Greet guests, present menus, and take accurate food and drink orders.
• Ensure timely delivery of meals and maintain cleanliness of the dining area.

Skills

Exceptional service delivery

Complaint resolution

Teamwork

Flexibility

Reliability

Positive body language

Can do attitude

Education

Training in food and beverage service

Tools

POS system (Micros)

Job description

Summary

The F&B Associate is responsible for providing outstanding service to restaurant guests. This includes presenting menu options, offering recommendations when needed, serving food and beverages, and addressing any guest inquiries.

Key Responsibilities

1. Greet and seat guests as they enter the restaurant.
2. Present menus, answer questions about menu items, and offer recommendations.
3. Take accurate food and drink orders using a POS system (Micros).
4. Communicate with the kitchen about the orders and be very clear about special wishes of guests.
5. Ensure timely delivery of meals and drinks.
6. Check in with guests to ensure satisfaction with their meal and provide additional assistance as needed.
7. Process payments, issue receipts, and handle cash or card transactions.
8. Keep tables clean and ensure the dining area is tidy at all times.
9. Follow all health & safety, food safety and hygiene regulations and hotel procedures.
10. Keep track of the stock and supplies in the restaurant and communicate where there might be a shortage like linen, glassware, etc.
11. Support with opening and closure procedures.
12. Take reservations, in cooperation with the supervisor and hostess/host, if necessary, because of special requests of the guest.
13. Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
14. Ensure that Food and Beverage orders are of a consistently good standard and delivered in a timely manner.
15. Any other reasonable duties assigned by hotel management.

It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.

KEY COMPETENCIES

Alongside the fundamentals of the brand service culture, the incumbent will be required to demonstrate the below competencies:

1. Exceptional service delivery
2. Efficiency of service
3. Complaint resolution
4. Teamwork
5. Flexibility
6. Reliability
7. Positive body language
8. “Can do” attitude
9. Excellent grooming standards

BACKGROUND

1. We hire for attitude and competencies, and train for skills!
2. Language requirement: English, Arabic will be an added advantage.