Marketing Manager - Advertising

Domo Ventures W.L.L.; Manama; On-site; BHD 14,000 - 17,500; Full time

Job summary

An exciting opportunity awaits as a Marketing Manager at a regional branding agency. In this pivotal role, you will enhance client relationships and ensure exceptional service delivery. Your responsibilities will include overseeing project lifecycles, designing onboarding programs, and fostering a collaborative team environment. The ideal candidate will possess strong communication skills, a keen eye for detail, and a commitment to quality assurance. If you are passionate about marketing and eager to make a significant impact, this position offers a dynamic and rewarding environment where your contributions will be valued.

Qualifications

• Bachelor's degree in relevant fields preferred.
• Proven track record in marketing and account management.

Responsibilities

• Develop and maintain strong client relationships.
• Oversee project lifecycle and ensure timely delivery.
• Implement quality management systems for service delivery.

Skills

Client Relationship Management

Project Management

Customer Service

Communication Skills

Organizational Skills

Fluency in Arabic

Fluency in English

Education

Bachelor's degree in Communications

Bachelor's degree in Marketing

Bachelor's degree in Business

Bachelor's degree in New Media

Bachelor's degree in Public Relations

Job description

About the job Marketing Manager - Advertising

Job Summary:

Our client a regional branding agency is looking for a Marketing Manager to play a pivotal role in fostering strong client relationships by delivering exceptional after-sales service. This encompasses creating a seamless onboarding experience for new clients, managing project lifecycles, and ensuring successful project completion through close collaboration with internal departments.

Key Accountabilities:

• Client Relationship Management:
  • Develop and cultivate strong, long-lasting relationships with clients.
  • Proactively identify client needs and exceed expectations.
  • Act as a trusted advisor, providing ongoing support and guidance throughout the client journey.
• Project Management & Delivery:
  • Oversee the entire project lifecycle, ensuring timely and efficient project execution.
  • Facilitate clear communication between clients and internal teams (Studio/New Media/Production).
  • Manage project documentation, including job orders, modifications, references, and client feedback.
  • Monitor project progress, address any roadblocks, and implement corrective actions as needed.
• Client Onboarding & Satisfaction:
  • Design and implement a comprehensive onboarding program for new clients.
  • Ensure a smooth and positive client experience from initial contact to project completion.
  • Gather client feedback and implement improvements to enhance client satisfaction.
• Quality Assurance & Service Delivery:
  • Implement and maintain a quality management system to ensure consistent service delivery.
  • Oversee the team's performance to uphold high standards of responsiveness and client service.
  • Identify and address client issues promptly, providing exceptional customer-centric support.
• Provide effective leadership and guidance to the client service team.
• Foster a collaborative and supportive work environment to optimize team performance.
• Continuously monitor and evaluate the team's performance, identifying opportunities for improvement.

Job Specifications:

• Bachelor's degree in communications, Marketing, Business, New Media, or Public Relations (preferred).
• Proven track record in marketing and account management.
• Fluency in both Arabic and English (mandatory).
• Experience working in an advertising agency (highly preferred).
• Strong customer service skills with a proven track record of exceeding client expectations.
• Excellent communication, interpersonal, and organizational skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• A keen eye for detail and a commitment to quality assurance.