Guest Relations Manager

Domo Ventures W.L.L.; Manama; On-site; BHD 17,500 - 22,500; Full time

Job summary

An exciting opportunity awaits a passionate Guest Relation Manager at a leading firm in hospitality. In this pivotal role, you will ensure exceptional guest experiences by overseeing the entire guest journey and managing guest satisfaction protocols. Your leadership will foster a collaborative team environment, while your attention to detail will ensure every guest feels valued and welcomed. This role is perfect for someone who thrives in a dynamic setting and is committed to continuous improvement. If you're ready to make a significant impact in the hospitality industry, this is the role for you!

Qualifications

• BSc in Hospitality and Hotel Administration is essential.
• Strong communication and interpersonal skills are required.

Responsibilities

• Oversee guest satisfaction by managing the guest experience.
• Provide leadership and mentorship to staff for team excellence.
• Analyze guest feedback to identify improvement opportunities.

Skills

Communication Skills

Interpersonal Skills

Problem-Solving

Attention to Detail

Teamwork

Education

BSc in Hospitality and Hotel Administration

Job description

We are seeking a passionate and detail-oriented individual to join our client as a Guest Relation Manager. In this role, you will play a pivotal role in ensuring exceptional guest experiences, fostering a collaborative team environment, and driving continuous improvement.

Key Accountabilities

1. Champion guest satisfaction by overseeing all aspects of the guest journey, managing guest experience protocols, proactively identifying and resolving guest concerns, and implementing initiatives to consistently exceed guest expectations.
2. Provide effective leadership and mentorship to staff, fostering a positive and collaborative team environment that promotes growth and excellence.
3. Solicit and analyze guest feedback, identifying trends and opportunities for continuous improvement across all touchpoints.
4. Ensure exceptional service for VIP guests, delivering personalized attention and exceeding their expectations.
5. Manage day-to-day operations through efficient management of administrative duties and proactive completion of tasks like room inspections.
6. Set the tone for a positive experience by greeting and welcoming guests upon arrival with genuine hospitality.

Key Requirements

1. BSc in Hospitality and Hotel Administration.
2. Excellent communication and interpersonal skills.
3. Strong problem-solver with a proactive approach.
4. Commitment to teamwork and collaboration.
5. High level of attention to detail and a commitment to quality.

This is an exciting opportunity for a passionate individual to make a real difference in the guest experience. If you are looking for a challenging and rewarding career, we encourage you to apply: [e-mail]