Front Office Executive

RESO; Al-Hidd; On-site; BHD 3,500 - 14,000; Full time

Job summary

An established industry player in the Kingdom of Bahrain is seeking a dedicated Customer Service Leader. This pivotal role involves ensuring exceptional customer service levels, managing a dynamic team, and collaborating across departments to enhance customer satisfaction. The ideal candidate will have a background in construction or customer service, with strong interpersonal and communication skills. If you are a proactive leader who thrives in a fast-paced environment and is passionate about delivering high-quality service, this opportunity is perfect for you.

Benefits

Leadership Role

Opportunity for career advancement

Solid track record of performance

Qualifications

• 2+ years of experience in Construction or Customer Service roles.
• Excellent interpersonal and communication skills.

Responsibilities

• Ensure strong customer service levels in line with company objectives.
• Manage a team of 6-10 people and support in resolving escalated issues.

Skills

Customer Service

Interpersonal Skills

Communication Skills

Leadership Skills

Attention to Detail

Teamwork

Hospitality Management

Computer Skills

Creative Skills

Help Desk Skills

Job description

Headquartered in the Kingdom of Bahrain, Union World Building W.L.L is a diversified Construction and Civil Engineering Company. We have subsidiary companies including Era Real Estate, Union Wood Work, Union Aluminum etc. The company has expanded its regional presence and is capable of undertaking a range of projects related to building construction, civil and electro-mechanical works, and infrastructure works. The company is committed to adopting the best business practices and maintaining the highest international standards while giving the highest priority to the environment and occupational health and safety.

The Role

You Will Be Responsible For

1. Ensuring strong customer service levels are met in line with Company objectives.
2. Supporting the customer service team in resolving escalated issues or complaints.
3. Collaborating effectively with supply chain, sales and other teams to ensure prompt and accurate order processing and delivery.
4. Developing plans to improve customer experience and satisfaction along with other internal stakeholders.
5. Recruiting, training, coaching and performance managing the customer service team.
6. Managing a team of 6-10 people.

Ideal Profile

1. You have at least 2 years experience within a Construction or Customer Service role, ideally within the Asset Management, Other Services and Real Estate industry.
2. You possess excellent interpersonal as well as written and verbal communication skills.
3. You have working knowledge of Teamwork, Communication Skills, Interpersonal skills, Leadership skills, Hospitality management, Computer skills, Creative skills and Help desk skills.
4. You pay strong attention to detail and deliver work that is of a high standard.
5. You are a strong team player who can manage multiple stakeholders.
6. You are a strong networker & relationship builder.

What's on Offer?

1. Leadership Role
2. Opportunity within a company with a solid track record of performance.