Head Receptionist

Domo Ventures W.L.L.; Manama; On-site; BHD 3,500 - 14,000; Full time

Job summary

An esteemed hospitality establishment is seeking a Head Receptionist to lead a dynamic team in delivering exceptional guest experiences. This pivotal role involves overseeing daily operations, managing a team of Receptionists, and ensuring seamless interactions from check-in to check-out. The ideal candidate will possess strong leadership skills, a passion for customer service, and a commitment to excellence. Join a prestigious organization where your contributions will enhance guest satisfaction and operational efficiency, making every guest's stay memorable. If you thrive in a fast-paced environment and are ready to make a significant impact, this opportunity is perfect for you.

Qualifications

• Proven experience in a supervisory role within hospitality is essential.
• Strong communication and organizational skills are required.

Responsibilities

• Lead and motivate the Reception team to deliver exceptional service.
• Oversee guest experiences from check-in to check-out.

Skills

Team Leadership

Guest Experience Management

Operations Management

Sales Support

Training and Development

Problem Resolution

Interpersonal Skills

Organizational Skills

Time Management

Customer Service

Tools

Reservation Systems

Point of Sale (POS)

Job description

Our client is a prestigious hospitality establishment renowned for its exceptional hospitality and commitment to guest satisfaction. Our client is seeking a dynamic and experienced Head Receptionist to join our team and play a pivotal role in ensuring the smooth operation of our Front Office.

Key Responsibilities:

1. Team Leadership: Lead, manage, and motivate a team of Receptionists to deliver exceptional service.
2. Guest Experience: Oversee all aspects of the guest experience, from check-in to check-out, ensuring seamless and memorable interactions.
3. Operations Management: Manage daily operations, including scheduling, staffing, and inventory control.
4. Sales Support: Collaborate with the Sales team to generate group bookings and increase revenue.
5. Training and Development: Provide ongoing training and development opportunities for the Reception team.
6. Problem Resolution: Handle guest complaints and inquiries promptly and professionally.

Qualifications:

1. Proven experience in a supervisory or management role within the hospitality industry.
2. Strong interpersonal and communication skills, both verbal and written.
3. Excellent organizational and time management skills.
4. Ability to work under pressure and manage multiple tasks simultaneously.
5. Proficiency in relevant software (e.g., reservation systems, POS).
6. A passion for providing exceptional customer service and a commitment to delivering memorable experiences.

If you are interested in the opportunity please send us your updated resume to [e-mail]