Customer Service Representative (Bahrain)

RESO; Manama; On-site; BHD 3,500 - 14,000; Full time

Job summary

Join a dynamic team as a Call Centre Agent where your strong communication and selling skills will shine. This role involves engaging with customers through incoming and outgoing calls, providing exceptional service while promoting various products. Ideal candidates are self-motivated, energetic, and possess a positive attitude. You'll be responsible for maintaining accurate data records and ensuring customer satisfaction. If you're looking for a rewarding opportunity in a fast-paced environment, this position offers the chance to make a real impact while working with a supportive team.

Qualifications

• Minimum high school certification with preferred diploma and work experience.
• Strong communication and selling skills with computer literacy.

Responsibilities

• Answer all calls within 2 rings and maintain a cordial tone.
• Sell and up-sell products while ensuring customer needs are met.

Skills

Communication Skills

Selling Skills

Teamwork Ethos

English Language Proficiency

Education

High School Certification

Diploma

Tools

Microsoft Office Products

Job description

BRIEF DESCRIPTION OF JOB FUNCTION

The Call Centre Agent is responsible for incoming and outgoing calls. The role involves sales and customer service.

This role requires an individual who is self-motivated with high levels of energy and drive. The Call Centre Agent must have strong communication skills with the ability to maintain good rapport on the phone.

DUTIES ACTUALLY PERFORMED BY THIS POSITION:

1. Answer all calls within 2 rings
2. Cordial and positive tone of voice in all calls
3. Focus on needs of the customer and provide for their queries and requests
4. Sell, up-sell and cross-sell different products and services to the customer
5. Ensure the next steps and requirements are aligned and clarified with the customer before the end of the call
6. Data entry
7. Filing and documentation management
8. Updating information and ensuring accuracy of data records

ESSENTIAL QUALIFICATION REQUIRED (EDUCATION/ EXPERIENCE/ SKILLS)

1. Minimum of high school certification
2. Diploma and some form of work experience is preferred
3. Strong communication skills
4. Good selling skills
5. Positive energy and teamwork ethos
6. Excellent written and oral communication skills
7. Strong English language proficiency
8. Good understanding of the services
9. Be highly computer literate, particularly in Microsoft Office Products

Typical Working Conditions
Normal Working Hours: 40 hours a week
Working Timing is rotating shift.
Work may require occasional weekend and/or evening work.