Banquet Server

Four Seasons Hotels and Resorts; Manama; On-site; BHD 14,000 - 17,500; Full time

Job summary

An established industry player in luxury hospitality is seeking a Service Specialist to enhance guest experiences at their iconic Bahrain location. In this role, you will be responsible for delivering expertly served food and beverages while ensuring guest satisfaction through personalized service. With a focus on creating memorable dining experiences, you will engage with guests, provide detailed menu descriptions, and manage dining reservations. This position offers a unique opportunity to work in a vibrant environment where your contributions directly impact guest enjoyment. If you are passionate about hospitality and eager to make a difference, this role is perfect for you.

Qualifications

• 1-2 years experience in Food & Beverage service.
• Ability to operate food & beverage computer systems.

Responsibilities

• Provide an enjoyable dining experience by serving food and beverages.
• Anticipate guest needs and respond to concerns promptly.

Skills

Customer Service

Food & Beverage Knowledge

Wine Knowledge

Cash Handling

Education

High School Diploma

Hospitality Management Degree

Tools

Micros POS System

Computer Equipment

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

On an exclusive island in the heart of the Kingdom’s capital, Four Seasons Hotel Bahrain Bay, with its unique architecture, has become an iconic landmark that soars as a destination in its own right, combining the best of a beach holiday and an urban getaway.

About The Role

The Service Specialist is responsible for offering guests of the restaurant an enjoyable, expertly served beverage/dining experience. This individual must be comfortable discussing food and wine choices with guests in detail. The Service Specialist will be responsible for setting up tables, serving food and beverage to guests, and clearing/cleaning tables.

What You Will Do

1. Good knowledge of the wine list and cocktails with the ability to effectively provide descriptions to our customers of wines by the glass and signature cocktails as a minimum.
2. Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
3. Properly and accurately close guest checks in Micros.
4. Process cash and credit card payments; properly settle voided checks or complimentary meals.
5. Observe physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed.
6. Provide the service of food to guests.
7. Assist in making dining reservations and seating of guests.
8. Assist with the cleaning of operational areas.
9. Ensure full understanding of the menu with the ability to effectively provide our customers with detailed description of dishes.
10. Coordinate set-up requirements for hotel and off-site functions according to the banquet event order; communicate directly with group contacts, Catering Managers, and Conference Services Managers to ensure that all details of the function are carried out.

What You Bring

1. One to two years previous experience in a line, Food & Beverage.
2. Knowledge of food & beverage service.
3. Requires ability to operate computer equipment and other food & beverage computer systems.
4. Requires reading, writing and oral proficiency in the English language.