E-Commerce Operations Manager

Zenvia E-Commerce Trading; Manama; On-site; BHD 9,000 - 15,000; Full time

Job summary

Zenvia E-Commerce Trading in Manama, Bahrain seeks an experienced online commerce operations lead to improve order accuracy, service levels, and commercial performance. You will manage day-to-day store workflows, listings and order processing, coordinating with marketing, customer service, and logistics teams.

The ideal candidate holds a Bachelor's degree in business or related field, with 3+ years in e-commerce operations, proficiency with online store platforms, reporting, and Excel, and

Qualifications

• 3+ years of relevant e-commerce operations experience.
• Experience with online store platforms, reporting, and Excel.
• Bachelor's degree in business, E-Commerce, or related field preferred.

Responsibilities

• Oversee online store workflows, product listings, and order processing.
• Coordinate fulfillment, inventory availability, and returns.
• Track sales conversion, order accuracy, and operational KPIs.
• Work with marketing, customer service, and logistics teams.
• Improve processes, document SOPs, and manage operational risks.
• Prepare monthly performance reports and improvement plans.

Skills

Team coordination

Problem solving

Reporting

Excel

Online store platforms

Education

Bachelor's degree in business, E-Commerce, or related field

Job description

Lead day-to-day online commerce operations, improving order accuracy, service levels, and commercial performance.Key Responsibilities

• Oversee online store workflows, product listings, and order processing.
• Coordinate fulfillment, inventory availability, and returns.
• Track sales conversion, order accuracy, and operational KPIs.
• Work with marketing, customer service, and logistics teams.
• Improve processes, document SOPs, and manage operational risks.
• Prepare monthly performance reports and improvement plans.

• Bachelor's degree in business, E-Commerce, or related field preferred.
• 3+ years of relevant e-commerce operations experience.
• Experience with online store platforms, reporting, and Excel.
• Strong team coordination and problem-solving skills.