Director of Sales

fourseasons

Manama

On-site

BHD 30,000 - 54,000

Full time

9 days ago

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Job summary

Four Seasons Hotel Bahrain Bay is seeking a Director of Sales to lead the sales organization, align strategies across channels, and drive revenue growth. You will manage strategic accounts, coordinate with marketing, and ensure exceptional guest experiences while meeting financial objectives.

The role requires a strong track record in luxury hospitality sales, leadership, and market expertise in Bahrain and GCC.

Qualifications

Bachelor's degree in hospitality management, business administration or marketing.
8–10 years of progressive hotel sales experience within luxury hospitality.
3–5 years in a Director of Sales role at a luxury hotel or resort.
Experience with luxury hotel brands and international markets preferred.
Strong understanding of Bahrain and GCC hospitality markets.
Proven track record of achieving and exceeding revenue targets.
Strong negotiation, networking and relationship-building skills.
Excellent leadership and people management capabilities.
Advanced analytical and strategic planning skills.
Outstanding presentation and communication skills.
Proficiency in Salesforce, Delphi, Opera, Microsoft Office and other hotel sales systems.

Responsibilities

Develop and implement strategies to exceed financial results and drive market share, customer satisfaction, employee loyalty, owner loyalty, and brand strength for the hotel.
Develop and implement a sales strategy to manage all sales channels and segmentation; deploy plans for demand generators.
Assist in developing the annual marketing plan and ensure projects align with market goals; review market analysis and client needs.
Proactively position and market the property to remain market leader and drive revenue.
Ensure timely, accurate sales/marketing information to operations to meet guest expectations and grow market share.
Identify changing market conditions and adjust sales/marketing strategies accordingly.
Know the business, competition, clients and trends.
Represent customer needs to hotel leadership and identify new revenue opportunities.
Develop and maintain relationships with internal and external stakeholders.
Create and execute account plans for assigned markets to achieve revenue targets.
Conduct sales calls, prospecting, site inspections, entertainment and business travels.
Prepare regular reports for informed management decisions.
Lead on-property sales functions leveraging resources to deliver results.
Set clear goals and encourage the team to exceed objectives.
Maintain confidentiality and ensure high standards of work.
Oversee on-site sales systems, contracts, and reporting processes.

Skills

Negotiation skills

Networking

Leadership

Analytical planning

Presentation skills

Sales systems proficiency

Market knowledge

Brand experience

Revenue targets

Hospitality industry experience

Education

Bachelor's degree in hospitality management

Tools

Salesforce

Delphi

Opera

Microsoft Office

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

On an exclusive island in the heart of the Kingdom’s capital, Four Seasons Hotel Bahrain Bay, with its unique architecture, has become an iconic landmark that soars as a destination in its own right, combining the best of a beach holiday and an urban getaway.

About the role:

The Director of Sales monitors and motivates the department activities and team to ensure that all salespersons' quotas are met, sales activities, individual accounts and group bookings are focused and coordinated with transient demand to yield the maximum revenue per available room, to maximize sales in all hotel revenue areas. The position has overall responsibility for achieving revenue goals, KPIs, guest and employee satisfaction and the financial performance of the department.

What you will do

Develop and implement strategies to exceed financial results and drive market share, customer satisfaction, employee loyalty, owner loyalty, and brand strength for the hotel.

Develop and implement a sales strategy to effectively manage all the different sales channels and segmentation. Ensure the development of strategic account plans for the demand generators in the market. Deploy sales team against appropriate market segments and constantly monitor performance.

Assist in the development of the annual marketing plan, ensure projects are executed for all market areas as stated in the hotel marketing plan with emphasis on increasing sales and profitability, review market analysis and determine client needs, occupancy potential, rates desired, etc.

Proactively position and market the property to remain a market leader and strengthen Four Seasons brand image. Develop and execute a marketing strategy to drive revenue and meet property objectives.

Ensure sales and marketing information provided to the operations departments is timely, accurate and enables property to meet or exceed guest expectations, create customer loyalty and grow market share.

Identify changing market conditions and introduce appropriate changes in sales and marketing strategy to meet or exceed customer expectations and results.

Know the business, the competition, the clients and customer trends.

Represent the customer needs to the rest of the hotel and constantly identify and communicate potential new revenue opportunities to the hotel executive team influencing the development of plans to tap those opportunities.

Proactively develop and maintain effective relationships with internal and external key stakeholder groups.

Create and execute account plans for assigned markets and territories across all segments to ensure maximum revenue and budgeted targets are achieved.

Conduct sales calls, prospecting calls, site inspections, entertainment and necessary business travels.

Prepare daily, weekly, monthly and yearly reports as requested to develop a more informative data base for improved management decision making and critical evaluation of work activities.

Effectively manage communication with Four Seasons Worldwide Sales Offices maintaining regular dialogue and providing Sales & Marketing updates.

Lead on-property sales functions and leverages above property sales resources to deliver results.

Accomplish desired results by setting priorities and effectively managing through people and processes, using reliable tools, and leveraging resources and other parts of the organization.

Assign clear goals to team members to assure success and accountability for results. Encourage sales team to set and exceed challenging objectives.

Maintain strict confidentiality and ensure work is of the highest level.

Be responsible for all aspects of systems, administration, database and facilities of on-site sales activities including procedures and processes specific to the daily operation of the sales team. Responsible for overseeing the contract document, escrow, loan servicing and reporting processes for new sales, buybacks, repurchases and re-sales.