Director of Recreation & Guest Services

Tanqeeb; Manama; On-site; BHD 18,000 - 36,000; Full time

Job summary

The Ritz-Carlton in Manama is seeking a Director of Recreation to lead all indoor and outdoor recreation, beach, pools, marina, water sports, and Ritz Kids programs. You will report to the Hotel Manager, ensure high service standards, train the recreation team, and coordinate with engineering for maintenance.

You will drive guest engagement, manage memberships and the department's financial performance, organize monthly events, and develop new initiatives and CAPEX while upholding safety and

Qualifications

• Must have a minimum of 5 years spent in Recreation Department and a minimum of 3 years in a leadership role with The Ritz-Carlton or another hotel company.
• University Degree required or equivalent.
• Hospitality industry certifications.

Responsibilities

• Guest Engagement
• Achieve guest voice & full engagement fitness.
• Responsible for entire sports club financial and business operations including memberships.
• Implement new beach club service initiatives to achieve our vision.
• Analyze beach club processes (SOPs) to ensure service delivery is exceeding expectations in all areas.
• Enhance Water sports and Marina services.
• Improve continuously the facility in terms of renewing equipment, brainstorm and come with ideas of new initiatives and diversify the choice facilities for our guests.
• Ensure Safety and security around the Resort and especially while guests at sea.
• Be present in the operation for personalized guests’ interaction, i.e.: Lead and participate in creating guests preferences data base, anticipate needs.
• Embrace community footprints and engage guests in these activities.
• Quality follow up with members, member and guest recognition.
• Overlook all areas under the Ritz Kids Program.
• Enhance the overall resort experience
• Enhance beachside experience, guests to be greeted and escorted to desired locations. Add additional unique services & amenities.
• Elevate island experiences, special focus on platinum members & hotel guests,employee presence, warm welcome, better ambience and new services to be added throughout.
• Enhance joggers experience.
• Plan and organize monthly annual events that are planned for the members.
• Enhance Incentive groups experience and Team-building exercises.
• Events, Activities and Entertainment
• Strengthen The Ritz-Carlton mystique by participating actively in creating each event theme.
• Maximize guests participation to all events organized.
• Lead the team in organizing Sports Club events and activities.
• Repackage cruises, fishing trips, water sports lessons and island activities.
• Improve merchandising within sports club.
• Recreation Financial Performance
• Exceed revenue goals, & profitability by :
• Inventory management, reduce expenses
• Create new revenue centers: waters sports, group packages, personal training and sports lessons.
• Evaluate potential marina members and increase membership base including dry storage options.
• Monthly financial reports and P&L statements, forecast accuracy and CAPEX.
• Strengthen corporate membership relations and opportunities.
• Smart approach to membership to ensure our database count is increased.
• Create loyalty program for Group Corporate Membership Accounts.
• Membership pricing & positioning strategy.
• Protect and maintain all property assets by taking charge of regular maintenance.
• Leadership
• Integration with health club operations. Works closely with co-business leader to have an understanding of fitness center operations, swimming pools, reception, hammam, membership, tennis academy operations, swimming and Ritz Kids.
• Execute urgent matters without hesitation and complete daily tasks.
• Adapt to changes and overcomes difficult challenges.
• Maintains a professional attitude at all times.
• Consistently plans ahead for improvement to avoid obstacles, proactive in sourcing solutions.

Education

University Degree or equivalent

Job description

The Ritz-Carlton in Manama is seeking a Director of Recreation to lead all indoor and outdoor recreation, beach, pools, marina, water sports, and Ritz Kids programs. You will report to the Hotel Manager, ensure high service standards, train the recreation team, and coordinate with engineering for maintenance.

You will drive guest engagement, manage memberships and the department's financial performance, organize monthly events, and develop new initiatives and CAPEX while upholding safety and