Customer Success Manager - Bahrain (open to Expats)

RESO; Bahrain; On-site; BHD 25,000 - 45,000; Full time

Job summary

A leading company in marine surveillance technology is seeking a bilingual Customer Success Manager in Bahrain. This role involves supporting customers in utilizing complex systems, providing insights for product improvements, and ensuring optimal user experience. Ideal candidates will possess strong problem-solving skills and a proactive approach to customer integration.

Benefits

Excellent pay

Long term career development opportunities

Benefits package including private medical care

Qualifications

• Bilingual in English & Arabic.
• Inquisitive with excellent problem solving capabilities.
• Excellent interpersonal communication skills.

Responsibilities

• Configure system functionality settings per customer outcomes.
• Provide front-line user support for the system.
• Gather customer feedback for product enhancements.

Skills

Problem Solving

Interpersonal Communication

Bilingual (English & Arabic)

Job description

Customer Success Manager - Bahrain (open to Expats)

SRT Marine Systems plc (SRT) are a market leader in its domain of international marine surveillance technology and systems. We are respected, established and an ambitious multi-national company headquartered in the UK with a global customer base.

The company has a global impact in the marine domain by leading the next generation of maritime domain awareness technologies, products and systems that significantly enhance, security, safety and environment protection and sustainability. Our customers are worldwide and range from the largest national coast guards to individual vessel owners.

SRT is an exciting company where high quality results are rewarded. We are ambitious and are constantly seeking to innovate to deliver better products and services to our customers. We strive to make SRT a rewarding and challenging place to work where talented hard-working individuals have the opportunity to make a real impact across the marine world.

Due to the nature of the project, we would highly encourage Bahrain Nationals or Expats with the experience required for the role to apply

Role Overview - Customer Success Manager

We are seeking a bi-lingual (English & Arabic), ambitious and talented person from a system type product training or product management background to join us as our Customer Success Manager, who will be trained to expert level on our system in order to provide frontline continuous operating support to our customer. You as our Customer Success Manager will be responsible for helping the customer to use and setup their SRT system to ensure they gain optimal benefit, including adhoc user related trouble shooting. You will also provide our product development teams with deep insight on how the customer is and wants to use our product so we can implement improvements.

This is an exceptional opportunity for a talented person with the ability to understand complex product functionality and think outside of the box in order to support and coach the customer. You will work continuously embedded with the customer dealing with people of all levels in the role of Customer Success Manager.

Responsibilities - Customer Success Manager (not Exhaustive)

• Work with the customer to configure system functionality settings that deliver the outcomes requested by the customer
• Understand the customers operational objectives and problems and evolve system settings and configurations that solve these challenges for them
• Help the customer evolve their organisation to be fully integrated operationally within our system platform
• Provide front line user support to enable them to smoothly use the system
• Provide continuous insightful feedback on suggested improvements and new functionalities to our product management and development teams
  
  

Please note - this is NOT a sales role, this role is for continued integration of our project and customer support

Requirements - Customer Success Manager

• Bilingual, English & Arabic
• Inquisitive with excellent problem solving capabilities
• Excellent interpersonal communication skills
• Professional and discrete
• Natural ability to quickly understand new concepts and products
  
  

Experience working in - IT product management or a training background for complex computer applications would prove highly beneficial for this role

Benefits

• Excellent pay
• Long term career development opportunities
• Benefits package that includes private medical care