Customer Services

Clarendon Parker Bahrain; Bahrain; On-site; BHD 3,500 - 14,000; Full time

Job summary

An established industry player is seeking a dynamic Counter Agent to join their team. In this role, you will be the first point of contact for customers, ensuring their inquiries are handled with professionalism and efficiency. You will process shipments, provide accurate information on services, and actively promote value-added services to meet revenue goals. This position offers a chance to work in a fast-paced environment where your contributions directly impact customer satisfaction and business success. If you are passionate about delivering exceptional service and thrive in a customer-focused role, this opportunity is perfect for you.

Qualifications

• Educated to degree level with 1-2 years of customer interface experience.
• Fluent in English and Arabic with excellent PC skills.

Responsibilities

• Provide high-level customer service and process shipments accurately.
• Promote and sell value-added services to achieve revenue targets.

Skills

Customer Service

Sales Experience

Telephone Skills

Numerical Literacy

Problem-Solving

Education

Degree Level Education

Tools

MS Word

MS Excel

Job description

The Counter Agent is responsible for answering customer inquiries both over the phone and across the counter, ensuring that collection and deliveries of shipments are processed as per network standards and provide a competent, courteous, efficient and proactive point of contact for customers both internal and external. The agent is also responsible for helping in achieving revenue targets through effectively promoting and selling products and value-added services.

1. PRINCIPAL ACCOUNTABILITIES

1. Provide a high level of customer service and professionalism taking into account the consideration that all customers have an express requirement and are looking for instant and immediate action.
2. Follow customer service procedures as outlined in the manual to comply with the ISO procedures and safe working practices.
3. Process all shipments accepted at the counter accurately and enter relevant data so as to ensure perfect airway bills thus offering most suitable service to the customer.
4. Provide follow up for the call centre agents during off hours by tracking and tracing shipments in adherence to network trace standards.
5. Maintain a thorough knowledge of all departments, network, products and services so that customers are provided accurate information on pricing, transit times, clearance delays, custom paperwork requirements, packing, accounting and sales queries with confidence at all times.
6. Highlight any recurring problems that are manifested through traces and then direct the information accordingly so that corrective actions can be taken promptly.
7. Promote and sell value-added services such as Insurance, Import Express and TDD and participate actively in the Sales Lead programme to contribute to the country revenue.
8. Highlight opportunities and suggest solutions to improve procedures, technology and service so that can provide continuously universally high level of service.

Requirements

KNOWLEDGE, SKILLS AND EXPERIENCE
Educated to Degree Level
English and Arabic Speaker is essential
Telephone / Sales experience in a multi-national company with customer interface experience essential.
BAH Driving license an advantage
1 to 2 years of experience (if transferred within)
Good command of English language and Arabic.
Excellent PC skills (MS Word & Excel)
Numerically literate
Thorough knowledge of company products, services, shipments, rates, discounts and competitor services.

About The Company
Established in 2003, Clarendon Parker Bahrain is an International Recruitment Specialist Consultancy based in Bahrain’s Seef Business District. We specialise in mid to senior level professional, managerial, technical recruitment and staffing solutions in Bahrain and beyond. Our multinational team of consultants are experienced professionals within the fields they represent. Each consultant brings strong industry links and knowledge to better understand your business requirements. We know the market and we know our candidates!

Our team of dedicated consultants specialise in the following industries:

Accounting, Finance & Banking
Logistics & Customer Service
Secretarial & Administration
Human Resources & Recruitment
Engineering & Construction
IT/Telecom
Marketing & PR
Oil and Gas

The current range of services includes permanent and temporary recruitment, recruitment advertising campaigns, employee satisfaction surveys, state-of-the-art web-based recruitment technology and HR consulting services relating to recruitment processes and activities.