Customer Service Representative (Bahrain)

Randstad (Schweiz) AG; Manama; On-site; BHD 3,500 - 14,000; Full time

Job summary

A leading company in Bahrain is seeking a motivated Call Centre Agent responsible for handling both incoming and outgoing calls with a focus on sales and customer service. Ideal candidates should possess strong communication skills and a positive attitude, and have a minimum high school certification along with proficiency in Microsoft Office. This position involves working rotating shifts, including possible weekends and evenings, in a dynamic environment.

Qualifications

• Minimum of high school certification, diploma preferred.
• Strong communication, good selling skills, and a positive energy are essential.
• Highly computer literate, particularly in Microsoft Office products.

Responsibilities

• Answer calls within 2 rings and maintain positive tone.
• Sell and up-sell products and services.
• Ensure customer needs are addressed and data accuracy is maintained.

Skills

Strong communication skills

Good selling skills

Positive energy

Teamwork ethos

Excellent written and oral communication skills

Strong command of the English language

Education

High school certification

Diploma

Tools

Microsoft Office

Job description

1. BRIEF DESCRIPTION OF JOB FUNCTION

The Call Centre Agent is responsible for incoming and outgoing calls. The role involves sales and customer service.

This role requires an individual who is self-motivated with high levels of energy and drive. The Call Centre Agent must have strong communication skills with the ability to maintain good rapport on the phone.

2. DUTIES ACTUALLY PERFORMED BY THIS POSITION:

1. Answer all calls within 2 rings
2. Maintain a cordial and positive tone of voice in all calls
3. Focus on the needs of the customer and address their queries and requests
4. Sell, up-sell, and cross-sell different products and services to the customer
5. Ensure the next steps and requirements are aligned and clarified with the customer before the end of the call
6. Data entry
7. Filing and documentation management
8. Updating information and ensuring the accuracy of data records

3. ESSENTIAL QUALIFICATIONS REQUIRED (EDUCATION/EXPERIENCE/SKILLS)

1. Minimum of high school certification
2. A diploma and some form of work experience are preferred
3. Strong communication skills
4. Good selling skills
5. Positive energy and teamwork ethos
6. Excellent written and oral communication skills
7. Strong command of the English language
8. Good understanding of the services
9. Highly computer literate, particularly in Microsoft Office products

4. TYPICAL WORKING CONDITIONS

Normal working hours: 40 hours a week

Working hours are rotating shifts.

Work may require occasional weekend and/or evening work.