Customer Experience Associate

RESO; Manama; On-site; BHD 17,500 - 22,500; Full time

Job summary

An innovative company is seeking enthusiastic Customer Experience Associates to enhance customer satisfaction. In this role, you will be the primary contact for customers, addressing their queries and ensuring they have a positive experience. You'll build relationships, onboard new customers, and work collaboratively to resolve issues. If you are passionate about helping others and possess strong communication skills in both English and Arabic, this opportunity is perfect for you. Join a dynamic team committed to making healthy living accessible and enjoyable for everyone!

Qualifications

• Minimum 1 year of experience in customer service.
• Excellent communication skills in English and Arabic.

Responsibilities

• Communicate with customers via live chat and phone.
• Onboard customers and ensure their satisfaction.

Skills

Verbal communication skills

Written communication skills

Problem-solving

Empathy

Time management

Job description

About Calo

Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.

Role Overview

We're looking for talented, enthusiastic and dedicated Customer Experience Associates to be the main point of contact for our customers. In this role, your tasks would include addressing customer queries, sharing feedback with different departments, and identifying ways to improve our processes.

What you’ll be working on

1. Communicating with customers over live chat and phone calls to answer their questions and help solve their problems
2. Building relationships with customers from the moment they speak to us by welcoming them and making sure they’re happy with their experience
3. Onboarding customers to kick-off their journey
4. Exhibiting a strong sense of empathy when dealing with people & communicating with different teams to resolve the customers’ issues
5. Ensuring the customer is WOW’ed by our service by going above & beyond to make sure they leave the conversation satisfied
6. Communicating feedback to the team and following up on resolving customers’ pain points

Ideal Candidate

1. Previous experience working in a customer service role for a minimum of 1 year
2. Have excellent verbal and written communication skills in English & Arabic, and you’re also a fast typer
3. Passionate about problem solving; you get satisfaction from making people’s lives better
4. A people’s person by nature
5. Have a deep sense of empathy & drive to resolve customer issues
6. Maintain a calm demeanor when facing challenges or stressful situations
7. Ability to organize your time efficiently, and complete tasks in a timely manner
8. Interested in working on shift basis