Business Analyst

Nexcel Computer Solutions; Manama; On-site; BHD 17,500 - 22,500; Full time

Job summary

An established industry player is seeking a skilled Business Analyst to join their dynamic team. In this role, you will analyze customer interactions, document user workflows, and gather business requirements to ensure high satisfaction levels. You will conduct training sessions, validate solutions, and collaborate with project teams to deliver prioritized requirements effectively. If you are passionate about improving processes and systems while working in a collaborative environment, this opportunity is perfect for you. Join a forward-thinking company where your contributions will make a significant impact on project success and customer satisfaction.

Qualifications

• Proven experience in business analysis and user requirements gathering.
• Strong documentation and training skills are essential.

Responsibilities

• Analyze customer information and develop user workflow understanding.
• Document requirements and prepare user guides and training manuals.

Skills

Business Analysis

User Requirements Gathering

Documentation Skills

JIRA

Training Delivery

Education

Bachelor's Degree in Business or IT

Tools

JIRA

Job description

Roles & Responsibility:

1. To analyze and synthesize information provided by customer who will interact with the business.
2. To develop and document a detailed understanding of user workflow and elicit business requirements.
3. To recommend appropriate technical or business solutions to the project team to ensure a high level of satisfaction.
4. To conduct demo sessions for users, generate user guides and training manuals, and deliver training sessions as required.
5. To validate that the solution has met the customer needs.
6. To work on problems of diverse scope where analysis of data requires evaluation of multiple factors.
7. To own and maintain the user stories and requirements log in JIRA or any other tool.
8. To work with project manager, development and QA to help plan and define sprints to deliver the prioritized requirements.
9. Gather requirements for process or system improvement.
10. Plan how the requirement will be approached, traced and prioritized.
11. Determine which steps can and should be automated or improved for maximum benefit.
12. Document the requirements of the system, both at a high level and in more detail. Prepare the system use cases and design screens.
13. Provide inputs to development to scope and build prototype/proof of concept solutions and involve the users to obtain feedback.
14. Act as a contact point, or “translator