Bell Attendant

Accor Hotels; Bahrain; On-site; BHD 3,500 - 14,000; Full time

Job summary

A leading conservation-focused hotel group in Bahrain is seeking a Bell Attendant to provide exceptional guest service. Responsibilities include greeting guests, handling luggage, and providing information about resort amenities. Ideal candidates have previous hospitality experience and a passion for outstanding service. Join a vibrant team dedicated to sustainable tourism and conservation efforts.

Benefits

Engagement in conservation efforts

Global development opportunities

Collaborative work environment

Qualifications

• Previous experience as a Bell Attendant or in a similar hospitality role preferred.
• Passion for delivering outstanding guest service.

Responsibilities

• Greet guests upon arrival with a warm and welcoming demeanor.
• Assist guests with luggage, ensuring safe transportation to their rooms.
• Provide information about resort facilities, services, and local attractions.
• Coordinate transportation services within the property.
• Escort guests to their rooms and explain amenities.
• Handle guest inquiries promptly and professionally.
• Maintain a neat and organized lobby area.
• Assist with valet parking services as needed.

Skills

Excellent interpersonal and communication skills

Customer-focused

Ability to lift and transport heavy luggage

Shift flexibility

Education

High school diploma or equivalent

Job description

Company Description

Mantis is a leading, conservation-focused hotel group with eco-lodges, waterways, and curated eco-resorts located all over the world. Sustainable travelers have been enjoying eco-tourism, safaris, and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.

Job Description

Bell Attendant

As a Bell Attendant at Hawar Resort by Mantis Hotel, you will be responsible for providing exceptional guest service and ensuring a memorable arrival and departure experience for our guests. You will assist with luggage handling, transportation coordination, and provide information about resort amenities and local attractions.

What is in it for you

• Engage in conservation efforts and help preserve wildlife.
• Enjoy sustainable adventures with exclusive rewards.
• Celebrate locality and heritage in a vibrant community.
• Advance your career with global development opportunities.
• Drive change through impactful social initiatives.
• Collaborate with a passionate, innovative team.

Key Responsibilities

• Guest Greeting: Greet guests upon arrival with a warm and welcoming demeanor.
• Luggage Assistance: Assist guests with luggage, ensuring safe and efficient transportation to their rooms.
• Information Provision: Provide information about resort facilities, services, and local attractions.
• Transportation Coordination: Coordinate transportation services, such as arranging buggies or shuttle services for guest movement within the property, ensuring timely and efficient transfers while maintaining safety and comfort standards.
• Guest Escorting: Escort guests to their rooms and explain room features and amenities.
• Guest Handling: Handle guest inquiries and requests promptly and professionally.
• Desk and Lobby Maintenance: Maintain a neat and organized bell desk and lobby area.
• Valet Parking Assistance: Assist with valet parking services as needed.
• Department Collaboration: Collaborate with other departments, such as housekeeping and maintenance, to ensure guest satisfaction.
• Hospitality Standards: Uphold the highest standards of hospitality and professionalism at all times.

Qualifications

• Preferred Experience: Previous experience as a Bell Attendant or in a similar hospitality role preferred.
• Interpersonal Skills: Excellent interpersonal and communication skills.
• Physical Ability: Ability to lift and transport heavy luggage.
• Customer Focus: Customer-focused with a passion for delivering outstanding guest service.
• Shift Flexibility: Flexibility to work varying shifts, including weekends and holidays.
• Education Requirements: High school diploma or equivalent; additional hospitality training or certification is a plus.

Additional Information

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

About Mantis Collection: Mantis is a boutique hospitality group focused on conservation and sustainable tourism, with a diverse portfolio of properties.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS