Application Specialist

Kinetic Business Solutions; Manama; On-site; BHD 18,000 - 32,000; Full time

Job summary

Kinetic Business Solutions in Bahrain is seeking an Application Specialist to provide expert user support, training, and guidance for medical device products.

The role includes demonstrations, collaboration with sales, and feedback collection, with travel as needed. A strong lab background and fluency in Arabic and English are essential.

Qualifications

• Bachelor’s degree in Medical Laboratory Science or a related field is required.
• Minimum of 5 years’ experience in a medical laboratory environment with strong clinical diagnostics knowledge.
• Strong technical expertise in laboratory instruments, diagnostics, and workflows.
• Excellent communication skills in Arabic and English, both written and verbal.
• Demonstrated troubleshooting and problem-solving abilities with a proactive, solution-focused approach.

Responsibilities

• Provide specialist user support, including training, troubleshooting, and application guidance.
• Maintain current knowledge of products, updates, and releases, and communicate effectively to users.
• Support laboratories with validation, verification, and quality control processes.
• Resolve product complaints and application issues promptly.
• Collect and share customer feedback to improve product use and support.
• Collaborate with stakeholders to ensure successful implementation and satisfaction.
• Assist with scientific or clinical studies as needed.
• Prepare activity reports with clear follow-up actions.
• Maintain accurate records in CRM systems.
• Build and maintain relationships with laboratory stakeholders and key opinion leaders.
• Support sales teams with technical expertise during pre- and post-sales activities.
• Deliver demonstrations, evaluations, and presentations on product value.
• Contribute to tenders with technical input and workflow recommendations.
• Identify upselling and cross-selling opportunities.

Skills

Bilingual Arabic/English

Customer training

Troubleshooting

Communication

Interpersonal skills

Presentation

Organizational skills

Travel readiness

Education

Bachelor’s degree in Medical Laboratory Science or related field

Tools

CRM systems

Job description

Kinetic is working with a reputable Medical Device company actively recruiting an Application Specialist for their team in Bahrain.

Key aspects of the role include:

• Provide specialist user support, including training, troubleshooting, and application guidance.
• Maintain current knowledge of products, updates, and releases, and communicate effectively to users.
• Support laboratories with validation, verification, and quality control processes.
• Resolve product complaints and application issues promptly.
• Collect and share customer feedback to improve product use and support.
• Collaborate with stakeholders to ensure successful implementation and satisfaction.
• Assist with scientific or clinical studies as needed.
• Prepare activity reports with clear follow-up actions.
• Maintain accurate records in CRM systems.
• Build and maintain relationships with laboratory stakeholders and key opinion leaders.
• Support sales teams with technical expertise during pre- and post-sales activities.
• Deliver demonstrations, evaluations, and presentations on product value.
• Contribute to tenders with technical input and workflow recommendations.
• Identify upselling and cross-selling opportunities.

To be successful you will need to meet the following:

• Bachelor’s degree in Medical Laboratory Science or a related field.
• Minimum of 5 years’ experience in a medical laboratory environment with strong clinical diagnostics knowledge.
• Strong technical expertise in laboratory instruments, diagnostics, and workflows.
• Excellent communication skills in Arabic and English, both written and verbal is a must.
• Demonstrated troubleshooting and problem-solving abilities with a proactive, solution-focused approach.
• Strong organisational skills.
• Flexibility to travel.
• Strong interpersonal skills with the ability to engage effectively with laboratory professionals and stakeholders.
• Effective presentation and training capabilities.
• Applicants should be available for face-to-face interviews in the location mentioned above.