1st Line Cloud & Workplace Support Engineer (M/F/X)

Nilort IT Group; Brussel; Sur place; EUR 30 000 - 40 000; Plein temps

Avantages offerts par ce poste

Coaching and training

Opportunities for career growth

Focus on work-life balance

Résumé du poste

A human-centric staffing company is seeking a 1st Line Support Engineer in Brussels. As the first point of contact for IT-related incidents, you will provide support, troubleshoot issues, and assist users across multiple platforms. Recent graduates or those with strong IT affinity are encouraged to apply. The ideal candidate is passionate about technology, fluent in Dutch, French, and English, and possesses good customer service skills. Join a young team that values your input and offers flexibility and growth opportunities.

Qualifications

• Recently graduated in an IT-related field or have strong IT affinity.
• Passionate about technology and motivated to grow in IT support.
• Fluent in Dutch, French, and English necessary.

Responsabilités

• Serve as the first point of contact for IT-related incidents.
• Perform 1st line troubleshooting and guide users through solutions.
• Log, document, and follow up on tickets according to procedures.

Connaissances

Customer focus

Communication skills

Technology affinity

Team player

Formation

IT-related degree or strong IT affinity

Outils

Microsoft Windows

Office 365

Description du poste

As a human-centric staffing company with deep expertise in workplace management, infrastructure and cloud, we work closely with leading players in the Belgian IT and digital landscape. Together with these partners, our consultants ensure stable operational continuity — perfectly aligned with the digital realities of today and tomorrow.

Just finished an ICT training or simply passionate abouteverything tech-related? Are you the one in your friend group who always getsasked to fix the Wi-Fi, reboot the printer or figure out why the laptop won’tstart? Not afraid to learn, try, fail, and then get it right? And can you explainyour solution in Dutch, French and English? Then this might be your perfectentry point into the IT world: become our new 1st Line Support Engineer!

Main Responsibilities

• Serve as the first point of contact for all IT-related incidents and service requests from end users.
• Ask the right questions, analyse the situation and provide support face-to-face or via phone, email, chat or remote desktop.
• Perform 1st line troubleshooting and guide users through solutions for common issues.
• Log, document, and follow up on tickets according to internal procedures.
• Escalate more complex issues to 2nd and 3rd line support, keeping users informed throughout the process.
• Keep your knowledge up to date and contribute to improving documentation and support tools.

Requirements

• Recently graduated in an IT-related field or able to show strong IT affinity (self-study, certifications, personal tech projects…).
• Genuinely passionate about technology and motivated to grow in IT support.
• Basic knowledge of Microsoft Windows, Office 365 and common workplace tools and systems.
• Flexible mindset and able to stay calm when things get busy.
• Fluent in Dutch, French and English.
• Strong customer focus, solid communication skills and a natural team player.

Nice to have:

• Certifications like Microsoft, CompTIA or ITIL are a plus but not required (If you don’t have them yet we hope you are willing to earn them ).
• Understanding of networking, mobile devices, printers or cloud environments (e.g. Azure) is definitely a bonus.

What we offer

• A launchpad into the world of IT support and digital workplace environments.
• Coaching, training and career guidance tailored to your ambitions.
• A young and driven team where your voice matters.
• Flexibility and a strong focus on work-life balance.
• Opportunities to grow into more technical or specialized roles over time.

Ready to kickstart your IT career? Send us your resume and motivation letter – we’d love to hear your story.

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