Warranty Specialist Benelux

OMODA & JAECOO Belux; Zaventem; Sur place; EUR 55 000 - 70 000; Plein temps

Résumé du poste

Chery Group in Belgium seeks an After Sales Warranty Specialist to establish and launch the warranty framework across the Benelux region. You will lead daily warranty claim processing and ensure compliant submission per manufacturer standards.

You will review repair orders, maintain claim data, coordinate with repair shops and service teams, and support audits and training. A Bachelor’s degree and at least two years in automotive after-sales are required, with English proficiency and willingness

Qualifications

• Bachelor’s degree or higher in a relevant field.
• Minimum 2 years in automotive after-sales operations.
• Proficiency in English; additional languages a plus.
• Willingness to travel throughout the Benelux region.
• Strong leadership and ability to manage a service team.

Responsabilités

• Handle daily processing of vehicle warranty claims and ensure timely, accurate submissions.
• Review repair orders, parts replacements, and related documentation per warranty policy.
• Operate the manufacturer's claim system: submission, tracking, exceptions, closure.
• Maintain clear communication with repair shops, service advisors, and parts dept.
• Monitor claim outcomes, address rejections, and request supplementary documentation as needed.
• Verify data quality, maintain ledgers, and prepare reports.

Connaissances

English proficiency

Leadership

Travel readiness

Formation

Bachelor's degree or higher

Description du poste

Chery Group is one of the world’s leading automotive manufacturers, operating in more than 130 countries and serving nearly 19 million customers globally.

Through OMODA and JAECOO, we are bringing a new generation of smart, design-driven, and sustainable mobility solutions to Europe.

With a “One Brand, Two Identities” strategy, represents a modern and tech-driven lifestyle, while JAECOO combines premium design with refined off-road capability. Together, both brands deliver innovative mobility experiences tailored to the European market.

Job Description

As the After Sales Warranty Specialist, you will be instrumental in establishing and launching the warranty setup in Benelux region. Your responsibilities will include managing warranty claims.

Responsibilities

1. Warranty and Claim Support:
2. Responsible for the daily processing of vehicle warranty claims, ensuring timely and accurate submission of claims.
3. Review repair work orders, parts replacements, and related documents according to the manufacturer's warranty policy and claim standards to ensure compliance with claim requirements.
4. Responsible for operating the manufacturer's claim system, including claim submission, status tracking, exception handling, and case closure.
5. Maintain effective communication with the repair shop, service advisors, and parts department to ensure complete, accurate, and truthful claim documentation.
6. Tracking the manufacturer's claim review results, promptly handling issues such as order cancellations, claim rejections, and requests for supplementary documentation to improve the claim success rate.
7. Regularly verify claim data, maintain claim ledgers, perform data statistical analysis, and compile relevant reports.
8. Cooperate with the manufacturer in conducting claim audits, quality feedback, and warranty inspections to ensure compliance with manufacturer management requirements.
9. Collect, organize, and provide feedback on quality issue information to support product quality improvement.
10. Assist in conducting training on after-sales service policies, claim procedures, and related systems.
11. Complete other tasks assigned by superiors.

Requirements

• Education: Bachelor’s degree or higher in a relevant field
• Experience: Minimum of 2 years of experience in automotive after-sales operations
• Language Skills: Proficiency in English; additional languages are a plus.
• Flexibility: Willingness to travel throughout the region as required
• Strong Leadership: Demonstrated ability to lead and manage a service team effectively.