Training Specialist Benelux

OMODA & JAECOO Belux; Vlaanderen; Sur place; EUR 48 000 - 64 000; Plein temps

Résumé du poste

OMODA & JAECOO Belux is seeking a Training Specialist to support the development of our Aftersales team and dealer network in Benelux. The role focuses on technical, product and operational training to ensure dealer and service teams deliver excellent Aftersales service and customer experience.

You will deliver classroom, online and on-site training, prepare training materials, and collaborate with Technical, Warranty and Customer Service teams to keep content current.

Qualifications

• Bachelor’s degree or equivalent experience in Automotive, Business, Education, L&D or a related field.
• 2–5 years of relevant experience in automotive Aftersales, technical training, dealer operations or technical support.
• Good understanding of automotive Aftersales operations and EV/PHEV technologies.
• Strong presentation, facilitation and communication skills, with the ability to explain technical topics clearly.
• Customer-oriented, proactive and well-organized, with strong problem-solving skills.
• Willingness to travel to dealer/service locations across Belgium.
• Fluent English; Dutch and/or French is a strong advantage.

Responsabilités

• Identify training needs and develop training plans for the dealer network and internal Aftersales team.
• Deliver technical and product training covering vehicle systems, EV/PHEV technology, diagnostics, repair procedures and new model launches.
• Provide training on Aftersales processes, warranty, customer complaints, technical support and digital/service systems.
• Organize and deliver classroom, online and on-site training for dealer/service teams.
• Prepare and maintain training materials, presentations, manuals and e-learning content.
• Work closely with Technical, Warranty, Customer Service and Aftersales teams to ensure training content is accurate and up to date.
• Support dealers with technical and operational questions and identify recurring issues requiring additional training.
• Monitor training participation and effectiveness and continuously improve training programs based on dealer feedback and business needs.
• Support the onboarding and development of new Aftersales employees and dealer personnel.

Connaissances

Automotive Aftersales

Technical training

Dealer operations

Technical support

Formation

Bachelor’s degree or equivalent in Automotive, Business, Education, L&D or related field

Description du poste

Training Specialist Benom" + "lux

Location: Belgium

Department: Aftersales

About the Role

We are looking for a Training Specialist to support the development of our Aftersales team and dealer network in Benelux. The role will focus on technical, product and operational training, ensuring that dealer and service teams have the knowledge and skills to deliver excellent Aftersales service and customer experience.

Key Responsibilities

• Identify training needs and develop training plans for the dealer network and internal Aftersales team.
• Deliver technical and product training covering vehicle systems, EV/PHEV technology, diagnostics, repair procedures and new model launches.
• Provide training on Aftersales processes, warranty, customer complaints, technical support and digital/service systems.
• Organize and deliver classroom, online and on-site training for dealer/service teams.
• Prepare and maintain training materials, presentations, manuals and e-learning content.
• Work closely with Technical, Warranty, Customer Service and Aftersales teams to ensure training content is accurate and up to date.
• Support dealers with technical and operational questions and identify recurring issues requiring additional training.
• Monitor training participation and effectiveness and continuously improve training programs based on dealer feedback and business needs.
• Support the onboarding and development of new Aftersales employees and dealer personnel.

Requirements

• Bachelor’s degree or equivalent experience in Automotive, Business, Education, L&D or a related field.
• 2–5 years of relevant experience in automotive Aftersales, technical training, dealer operations or technical support.
• Good understanding of automotive Aftersales operations and EV/PHEV technologies.
• Strong presentation, facilitation and communication skills, with the ability to explain technical topics clearly.
• Customer-oriented, proactive and well-organized, with strong problem-solving skills.
• Willingness to travel to dealer/service locations across Belgium.
• Fluent English; Dutch and/or French is a strong advantage.

About OMODA & JAECOO

OMODA & JAECOO are innovative brands within the Chery Group, one of the world’s largest automotive manufacturers. Together, they form the dual-brand strategy being rolled out across Europe: OMODA (urban, design-driven, electrified) and JAECOO (premium, off-road inspired, and robust).

OMODA and JAECOO operate individually from other brands of Chery Group. Its business scope covers the R&D, production and sales of passenger cars. Chery Motors Since founded has always taken adhering to technology-driven strategy, creating a vehicle brand with international competitiveness and influence as its corporate vision.

For the past 15 years Chery has been the number one largest vehicle exporter of China.

Chery has always focused on developing domestic and international markets. Chery has continuously deepened its globalization through the implementation of product strategy, localization strategy and talent strategy. After more than 20 years of development, Chery’s sales and services network covers more than 80 countries and regions and has won the trust of 11 million consumers worldwide.