Vacancy | Application Support Engineer | Leuven

Septentrio; Vlaams-Brabant; Sur place; EUR 50 000 - 70 000; Plein temps

Résumé du poste

Septentrio in Leuven seeks an Applications Support Engineer to bridge customers, field applications, and engineering, solving complex issues and shaping better products through direct customer insight.

The role spans technical support, application engineering, product improvement, and customer engagement, with benchmarking GNSS solutions, data analysis, and training for customers, partners and internal teams; travel about 5–10% and fluent English required.

Qualifications

• Master’s or technical bachelor’s degree in electronics, computer science, geomatics or equivalent.
• Strong understanding of software and hardware integration.
• Analytical mind capable of data-driven problem solving.

Responsabilités

• Own and drive the resolution of complex customer issues with Engineering, Product Management and Operations.
• Provide technical guidance and product training to customers, partners and internal teams.
• Benchmark GNSS and GNSS/INS solutions and analyze application data for insights.
• Support validation, field testing and investigations and contribute to product improvements.
• Engage with customers to understand challenges and maximize Septentrio technology value.

Connaissances

Customer-focused

Analytical thinking

Data analysis

Team collaboration

English proficiency

Formation

Master's degree in Electronics, Computer Science or Geomatics

Bachelor's degree in Electronics, Computer Science or Geomatics (technical)

Description du poste

For our office in Leuven, we are looking for highly qualified and motivated professionals like you. If you think you have what it takes to keepSeptentriofirmly in Pole Position, get in touch.

We need you for the position of

Application Support Engineer

The Job

As an Applications Support Engineer within the Applications Support Group, you bridge the gap between customers, field applications, and engineering. You support key customer projects, solve complex technical issues, and help shape better products, tools, and support processes through direct customer insight.

Your Mission

Technical Support

• Own and drive the resolution of complex customer issues, working closely with Engineering, Product Management, and Operations in a quick and efficient manner.
• Solve complex technical puzzles through data analysis, troubleshooting, and issue replication.
• Leverage AI and automation to improve technical documentation, knowledge sharing, data analysis, and support tools.
• Provide technical guidance and product training to customers, partners, and internal teams when needed.
• Equip our Field Application Engineers (FAEs) with the knowledge they need to excel.

Application Engineering

• Perform benchmarking and performance assessments of GNSS and GNSS/INS solutions in representative customer environments.
• Analyze application data and competitive solutions to provide insights into performance, usability, and robustness.
• Support validation activities, field testing, and technical investigations.

Product Improvement

• Work closely with Product Management and Engineering, providing customer feedback and application insights to influence product development.
• Support prototype evaluations and early customer engagements for new products and features.
• Contribute to the continuous improvement of our products, support processes, and technical infrastructure.

Customer Engagement

• Support key customer opportunities and design-ins by providing advanced technical and application expertise.
• Engage directly with selected customers to understand their challenges and help them get the most out of Septentrio technology.

Your Qualification

Education & Technical Background

• You hold a master’s or technical bachelor’s degree in electronics, computer science, geomatics or equivalent.
• You are tech-savvy, with a strong understanding of software and hardware integration.
• You have an analytical mind, capable of diving deep into data analysis.

Personal Skills

• You are a team player with a customer-oriented attitude and great interpersonal skills.
• Clear communication is key.
• You are a proactive problem solver who takes ownership of technical issues and creates resources for self-help.
• Willingness to travel approximately 5–10%
• Proficiency in English is a must.
• Additional languages are a plus and will set you apart.

Our Offer

In exchange for your talent, we offer a very competitive compensation package in a top-notch high-tech, international working environment. At Septentrio you'll have room to grow, both personally and professionally. Our on-boarding plan is legendary, our homework policy family-friendly. Get in touch and help us shoot for the moon, the stars and beyond.