Vacancy | Application Support Engineer | Leuven

Septentrio; Belgique; Remote; EUR 55,000 - 90,000; Full time

Job summary

Septentrio Korea Ltd. is seeking an Applications Support Engineer for Leuven to bridge customers, field applications, and engineering.

You will support key customer projects, troubleshoot complex issues, and help shape products and support processes through direct customer insight. Responsibilities include technical support, application engineering, and product improvement, with opportunities to train customers and partners and empower Field Application Engineers.

Qualifications

• Master’s or technical bachelor’s degree in electronics, computer science, geomatics or equivalent.
• Strong understanding of software and hardware integration.
• English proficiency required; additional languages are a plus.
• Willingness to travel 5–10%.

Responsibilities

• Own and drive resolution of complex customer issues, coordinating with Engineering, Product Management and Operations.
• Analyze data, troubleshoot, and replicate issues.
• Leverage AI and automation to improve documentation, knowledge sharing, and support tools.
• Provide technical guidance and product training to customers, partners and internal teams.
• Equip Field Application Engineers with knowledge to excel.
• Benchmark GNSS and GNSS/INS solutions in representative environments.
• Analyze application data and provide insights into performance and usability.
• Support validation activities, field testing, and investigations.
• Provide customer feedback to influence product development and support processes.
• Support prototype evaluations and early customer engagements for new products and features.
• Contribute to continuous product and process improvements and enable key customer opportunities.

Skills

Tech-savvy

English fluency

Analytical thinker

Team player

Customer-oriented

Clear communicator

Travel willingness

Additional languages

Software-hw integration

Education

Masters or Eng Bachelor in electronics/comps/geomatics

Job description

For our Leuven offices, we are looking for highly qualifiedand motivated professionals like you. If you think you havewhat it takes to keep Septentrio firmly in Pole Position,

For our office in Leuven, we are looking for highly qualified and motivated professionals like you. If you think you have what it takes to keepSeptentriofirmly in Pole Position,

We need you for the position of

The Job

As an Applications Support Engineer within the Applications Support Group, you bridge the gap between customers, field applications, and engineering. You support key customer projects, solve complex technical issues, and help shape better products, tools, and support processes through direct customer insight.

Your Mission

Technical Support

• Own and drive the resolution of complex customer issues, working closely with Engineering, Product Management, and Operations in a quick and efficient manner.


• Solve complex technical puzzles through data analysis, troubleshooting, and issue replication.


• Leverage AI and automation to improve technical documentation, knowledge sharing, data analysis, and support tools.


• Provide technical guidance and product training to customers, partners, and internal teams when needed.


• Equip our Field Application Engineers (FAEs) with the knowledge they need to excel.

Application Engineering

• Perform benchmarking and performance assessments of GNSS and GNSS/INS solutions in representative customer environments.


• Analyze application data and competitive solutions to provide insights into performance, usability, and robustness.


• Support validation activities, field testing, and technical investigations.

Product Improvement

• Work closely with Product Management and Engineering, providing customer feedback and application insights to influence product development.


• Support prototype evaluations and early customer engagements for new products and features.


• Contribute to the continuous improvement of our products, support processes, and technical infrastructure.


• Support key customer opportunities and design-ins by providing advanced technical and application expertise.


• Engage directly with selected customers to understand their challenges and help them get the most out of Septentrio technology.

Your Qualification

Education & Technical Background

• You hold a master’s or technical bachelor’s degree in electronics, computer science, geomatics or equivalent.


• You are tech-savvy, with a strong understanding of software and hardware integration.


• You have an analytical mind, capable of diving deep into data analysis.

Personal Skills

• You are a team player with a customer-oriented attitude and great interpersonal skills.


• Clear communication is key.


• You are a proactive problem solver who takes ownership of technical issues and creates resources for self-help.


• Willingness to travel approximately 5–10%


• Proficiency in English is a must.


• Additional languages are a plus and will set you apart.

Our Offer

In exchange for your talent, we offer a very competitive compensation package in a top-notch high-tech, international working environment. At Septentrio you'll have room to grow, both personally and professionally. Our on-boarding plan is legendary, our homework policy family-friendly. help us shoot for the moon, the stars and beyond .

\" We're looking for your talent and your
ambitions to keep aiming for the stars. \"