Travel Agent

Keolis Belgium; Neder-Over-Heembeek; On-site; EUR 31,000 - 42,000; Full time

Benefits offered by this job

6-month replacement contract

Attractive salary package

Fringe benefits

Job summary

Keolis Belgium is hiring a Business Travel Agent to organize inbound tourist activities, manage bookings, and greet groups. You will be the primary contact for clients, partners, and guides, contributing to the commercial development of travel activities.

The role involves coordinating tours, transfers and excursions, assisting clients worldwide, and promoting new services. A dynamic, international tourism company offers a six-month replacement contract with an attractive salary package and

Qualifications

• Fluent in French, English and Dutch (additional languages are a plus).
• Strong service orientation with fieldwork experience and commercial awareness.
• Ability to work in a team and manage priorities and unexpected situations.
• Willing to work one weekend out of three with compensatory time off.

Responsibilities

• Organize and oversee tours, transfers, and excursions.
• Manage bookings via phone, email, website, hotels, and tour operators.
• Ensure customer reception and logistical coordination.
• Handle administrative follow-up of files and proposals.
• Participate in sales, customer retention and prospecting for new clients.
• Manage social media channels related to Travel activities.
• Collaborate with sales and operations teams to improve services.

Skills

Customer service

Sales awareness

Administrative rigor

Teamwork

Job description

At Keolis, the largest private mobility operator in Belgium, you make a difference every day. For our passengers, our partners, our colleagues, and for the planet... Keolis connects!

Who we are

Keolis operates a fleet of more than 2,500 vehicles in Belgium and employs over 3,000 people. Present in 13 countries across 4 continents, we offer diverse and sustainable mobility solutions. Join Brussels City Tours by Keolis Travel and help deliver memorable tourist experiences to travelers from around the world.

Your role

As Business Travel Agent, you organize and manage inbound tourist activities, handle bookings, and welcome groups. You are the primary point of contact for clients, partners, and guides, and you actively contribute to the commercial development of our Travel activities.

Your responsibilities

• You organize and oversee tours, transfers, and excursions.

• You manage bookings via phone, email, website, hotels, and tour operators.

• You ensure customer reception and logistical coordination.

• You handle the administrative follow-up of files and proposals.

• You take part in sales, customer retention, and prospecting for new clients.

• You manage the social media channels related to Travel activities.

• You work closely with the sales and operations teams and contribute to the continuous improvement of our services.

What a day as a Travel Agent looks like

• Before leaving home, you log in to check the day’s figures and any potential trip cancellations.

• You arrive in central Brussels 30 minutes before our buses depart to make sure everything is in order and to provide a positive first contact by guiding our customers.

• Once the buses have left, you return to our offices in Neder-Over-Heembeek, where you follow up on bookings for the coming days and act as a primary contact for customers experiencing problems, offering them the best possible solutions — for you, nothing is impossible!

• You participate in developing new services, whether in collaboration with your team or by promoting them to potential clients; you do not hesitate to go out into the field to create a positive connection from the very first interaction.

• Before finishing your day, you write a funny and/or inspiring post and publish it on our social media. You truly are the face of Keolis Travel!

What we offer in this role

• A varied position within a dynamic, international tourism company;

• The opportunity to assist clients from around the world and to be the face of our travel services;

• A replacement contract for a duration of 6 months

• An attractive salary package with additional fringe benefits;

• The possibility to grow and develop within the Keolis Group.

Within our organisation, safety is our top priority. In accordance with Collective Labour Agreement No. 100, we have a strict alcohol and drugs policy, characterised by a zero-tolerance approach during working hours. By applying for this role, you are, in principle, accepting our zero-tolerance policy and committing to actively supporting this policy and our safety culture.

• You speak French, English and Dutch fluently; any additional language is a valuable asset.

• You have a strong service orientation and enjoy fieldwork, supported by commercial awareness and administrative rigor.

• You enjoy working in a team and are able to manage your priorities as well as unexpected situations.

• You are willing to work one weekend out of three, with compensatory time off during the week.