Technical Support Specialist - Software & Integrations - BE

Smappee Thailand; Harelbeke; Sur place; EUR 38 000 - 52 000; Plein temps

Résumé du poste

Smappee is seeking a Technical Support Specialist – Software & Integrations to help customers understand and resolve technical challenges with our connected energy solutions. You’ll enjoy troubleshooting as systems connect and will guide users through integrations.

You don’t need to know everything at day one; you’ll learn alongside a global team at HQ, supporting installers and customers to optimise energy use and EV charging setups.

Qualifications

• Understands how connected systems work.
• Enjoys troubleshooting and solving technical problems.
• Provides helpful guidance to customers and installers.

Responsabilités

• Assist customers with technical issues related to software and integrations.
• Troubleshoot and diagnose connectivity and compatibility problems.
• Collaborate with HQ team to improve customer experience and support materials.

Connaissances

Troubleshooting

Connected systems

Customer service

Software integrations

Description du poste

Description

At Smappee, we believe energy should be smarter, more efficient, and more sustainable. Our technology helps businesses and individuals understand and optimise their energy consumption while making electric mobility easier.

Description

At Smappee, we believe energy should be smarter, more efficient, and more sustainable. Our technology helps businesses and individuals understand and optimise their energy consumption while making electric mobility easier.
As our solutions become increasingly connected, software and integrations play an important role in the experience of our installers and customers. To strengthen our Customer Service team at HQ, we're looking for a Technical Support Specialist – Software & Integrations.
You don't need to know everything about energy management or EV charging from day one. What we're looking for is someone who understands how connected systems work, enjoys troubleshooting and likes helping people solve technical problems.