Technical Support & Product Training Specialist

Yamabiko Europe; Waver; Sur place; EUR 40 000 - 56 000; Plein temps

Avantages offerts par ce poste

Company car

Meal vouchers

Hospitalization & outpatient health保险

Bonus scheme

Mobile phone and laptop

Flexible & hybrid working arrangements

Résumé du poste

Yamabiko Europe, based in Belgium, seeks a Technical Support & Product Training Specialist to support dealers and professional users across Europe. The role combines remote support, field troubleshooting, product training and customer demonstrations.

You will report to the head of the OPE Division and travel regularly (up to ~30%) to customer sites, training sessions and trade events, using your strong technical and communication skills in Dutch, French and English.

Qualifications

• Several years of experience in technical support, after-sales service, field service, technical training or a related technical function.
• Solid understanding of mechanical and electromechanical systems with hands-on problem solving.
• Ability to explain technical information clearly to different audiences.
• Strong customer focus and ownership from enquiry to follow-up.
• Capable of coordinating activities with multiple internal teams in an international environment.

Responsabilités

• Provide first-line technical support to dealers, distributors and professional customers by phone, email and on site.
• Diagnose issues and recommend corrective actions, coordinating repairs when required.
• Prepare and deliver technical and product training for dealers and distributors.
• Organize hands-on product demonstrations for professionals and municipalities.
• Collect field feedback and share insights with Product and After-Sales teams; monitor market trends.
• Represent Yamabiko Europe at trade fairs, dealer events and technical meetings.

Connaissances

Technical support

After-sales service

Field service

Technical training

Customer focus

Description du poste

Technical Support & Product Training Specialist (FR,NL& EN)

Join a leading international manufacturer and become a recognised technical expert for premium professional brands such as ECHO and Shindaiwa.

At Yamabiko Europe, our mission is to create the bridge that bonds people and nature with the future. We provide innovative solutions for outdoor power equipment (OPE) and robotized mowing technologies.

To strengthen our European OPE activities for the ECHO and Shindaiwa brands, we are looking for a Technical Support & Product Training Specialist to join our team in Wavre, Belgium.

You will report directly to the head of the OPE Division.

Let’s talk about your role

As Technical Support & Product Training Specialist, you will be the technical point of contact for our dealers, distributors and professional users.

You will provide hands-on technical support, diagnose product issues, deliver engaging technical training and demonstrations, and share valuable field insights with our Product and After-Sales teams.

This is a hands‑on technical role combining remote support, field troubleshooting, product training and customer demonstrations. It is not a purely workshop‑based technician position.

What you will do

Technical support and troubleshooting

• Provide first‑line technical support to dealers, distributors and professional customers by phone, email and on site.
• Diagnose technical issues and recommend appropriate corrective actions.
• Carry out or coordinate repairs, when required, at customer sites or in the Yamabiko Europe workshop.
• Support the technical assessment and follow‑up of warranty claims.

Training and product demonstrations

• Prepare and deliver technical and product training for dealers and distributors.
• Organize hands‑on product demonstrations for professional users, municipalities and landscaping companies.
• Adapt training content to the audience’s technical knowledge and business needs.

Field and market feedback

• Collect and report recurring technical issues, user feedback and relevant market trends.
• Share field insights with the Product and After‑Sales teams to support continuous improvement.
• Monitor relevant competitor developments and product trends.

Customer experience and internal cooperation

• Contribute to customer satisfaction through responsive and professional technical support.
• Work closely with Product, After‑Sales, Sales and other internal stakeholders.
• Represent Yamabiko Europe at trade fairs, dealer events and technical meetings.

What you bring

• Several years of experience in technical support, after‑sales service, field service, technical training or a related technical function.
• A solid understanding of mechanical and electromechanical systems, together with a hands‑on approach to diagnosing and solving technical problems.
• The ability to explain technical information clearly and adapt your communication to different audiences.
• A strong customer focus and the ability to take ownership of enquiries through to appropriate follow‑up.
• The ability to combine planned activities with urgent customer requests and manage multiple priorities independently.
• Confidence working across technical, commercial and after‑sales teams in an international environment.
• The ability to communicate confidently with customers in Dutch, French and in English. One language may be stronger than the others,provided that you have sufficient professional proficiency in all three.
• A valid driving licence(B) and willingness to travel regularly.

What would be an advantage

• Experience with outdoor power equipment, agricultural machinery, horticultural equipment, light construction machinery, power tools, automotive or other electromechanical products.
• Knowledge of petrol‑powered outdoor equipment and/or battery‑powered products.
• Experience working with a dealer or distributor network.
• Experience delivering technical training or customer demonstrations.
• Familiarity with warranty processes.

Do you not meet every requirement?

If you have a strong technical background, enjoy helping customers and are motivated to learn our products, we would still be pleased to hear from you.

Travel and working environment

The role involves regular travel, representing up to approximately 30% of working time.

Travel may include customer visits, training sessions, product demonstrations, trade fairs and technical meetings.

Our office is located in Wavre, approximately 25 km south of Brussels, and is accessible by car and public transport.

What you can expect from us

• A varied technical role combining troubleshooting, customer contact, training and field activities.
• The opportunity to develop in‑depth expertise in petrol and battery‑powered outdoor equipment.
• Direct exposure to dealers, professional users and international product teams.
• Product and technical training to support your continuous development.
• A high level of autonomy in organizing your activities.
• An open, international and multicultural working environment with highly skilled colleagues.
• A competitive compensation package ( with company car, meal vouchers, hospitalization & outpatient healthcare insurance, bonus scheme, mobile phone and laptop, flexible & hybrid working arrangements) aligned with your experience.

Ready to bring technical expertise closer to our customers?

Our company

Yamabiko Europe is the Belgian subsidiary of Yamabiko Corporation, a Japan‑based group specializing in outdoor power equipment, agricultural machinery and industrial machinery.

Through our ECHO and Shindaiwa brands, we provide professional outdoor power equipment across Europe. Our portfolio includes chainsaws, trimmers, brush cutters and blowers designed for demanding professional applications.

We also develop and market commercial robotic mowing solutions through Belrobotics and ECHO Robotics. Across our activities, we are guided by five core values: integrity, excellence, team spirit, commitment and sustainability.

Join us as we continue to innovate and expand our offerings, delivering top‑tier solutions to meet the diverse needs of our customers worldwide.

We kindly ask recruitment agencies not to submit profiles for this vacancy.