Technical Account Manager at Software Startup

Vlaamse Technische Kring vzw; Antwerpen; Hybride; EUR 45 000 - 60 000; Plein temps

Résumé du poste

A technology-focused organization in Antwerp seeks a Technical Account Manager to bridge engineering customers and the team. You'll guide customers through onboarding and help them maximize their software use. The ideal candidate is fluent in Dutch, has excellent English proficiency, and understands software development challenges. This role includes traveling across Europe and ensuring customer satisfaction.

Prestations

Office with a view

Ping-pong during lunch

Friday drinks

Qualifications

• Fluent in Dutch and excellent command of English.
• Experience in a fast-moving company or startup.
• Strong understanding of the challenges of building software.

Responsabilités

• Act as the primary contact for engineering customers.
• Guide customers from onboarding to proof-of-concept.
• Support customers in migrating to new solutions.
• Collect feedback and identify upselling opportunities.

Connaissances

Customer relationship management

Dutch language proficiency

English language proficiency

Structured work

Quality work delivery

Responsibility

Feedback collection

Basic understanding of coding

Description du poste

Technical Account Manager at Software Startup

We’re looking for a Technical Account Manager who loves combining technology with customer relationships. In this role, you’ll be the bridge between our engineering customers and our team. You’ll guide them from onboarding to proof-of-concept, support them in migrating to new solutions, and make sure they get maximum value out of our products.

You’ll be the first point of contact for our customers: answering questions, visiting them on site (= trips all over Europe!), and helping them succeed with our software. At the same time, you’ll actively collect feedback, spot opportunities for renewals and upsells, and bring insights back to our product team.

If you enjoy working with technology, understand the challenges of building a software product, and like building strong long-term relationships, this role is for you.

Role Responsibilities and Requirements

To apply, you should have the following skills and qualities:

• An awesome office on the 8th floor with a view on the Schelde
• Ping-pong during lunch and drinks on Friday
• You speak Dutch & your English is exquisite
• You take responsibility for your tasks
• You work in a structured way and deliver quality work
• You report about your work in a clear and concise manner
• Experience in working at a fast-moving company or startup
• A basic understanding of coding and software development

Please note that we are an equal opportunities employer and welcome applications from all qualified candidates.