Teamlead Customer Care

Page Personnel; Overijse; Sur place; EUR 40 000 - 55 000; Plein temps

Résumé du poste

A fast-growing consumer goods company in Belgium is seeking a Teamlead Customer Care. You will lead a multilingual team, ensuring excellent customer satisfaction and implementing best practices. Candidates should have up to 2 years in Customer Care, strong communication skills in Dutch, French, and English, and a hands-on mindset. This role offers competitive compensation, a dynamic work culture, and room for growth.

Prestations

Competitive salary package

Company car

Dynamic work culture

Qualifications

• Up to 2 years of experience in Customer Care or related role.
• Strong communication in Dutch, French, and English.
• First experience in coaching or supporting colleagues is a plus.

Responsabilités

• Support, coach, and motivate a multilingual Customer Care team.
• Organize daily tasks and ensure smooth operations.
• Handle escalations and provide solutions for complex customer questions.

Connaissances

Communication skills in Dutch

Communication skills in French

Communication skills in English

Coaching experience

Hands-on problem solving

Organizational skills

Outils

Zendesk

Salesforce

HubSpot

Description du poste

A fast-growing company in the consumer goods sector is offering a unique opportunity to take on leadership responsibilities early in your career.

About Our Client

Our client, a fast-growing company in the consumer goods sector.

Job Description

As a Teamlead Customer Care, you will play a key role in ensuring excellent customer experiences, guiding a small team, and acting as the bridge between customers and internal departments.

Tasks include:

• Support, coach, and motivate a multilingual Customer Care team.
• Organize daily tasks and ensure smooth operations within the team.
• Handle escalations and provide solutions for more complex customer questions.
• Ensure excellent customer satisfaction across Dutch, French, and English interactions.
• Collaborate with internal teams (Sales, Marketing, Operations, Product) to improve processes and customer journey.
• Contribute to the development of best practices, tools, and workflows.
• Share customer feedback internally to help shape improvements.

The Successful Applicant

We are looking for a Teamlead Customer Care who

• Has up to 2 years of experience in Customer Care, Customer Success, or a related role.
• Has strong communication skills in Dutch, French, and English (spoken and written).
• Has first experience in coaching or supporting colleagues (a plus).
• Has a hands-on, solution-driven mindset with strong organizational skills.
• Can thrive in a fast-paced and growing environment.
• Has experience with CRM or customer support tools (e.g., Zendesk, Salesforce, HubSpot) (an advantage).

What's on Offer

Our client offers

• A unique opportunity to take on leadership responsibilities early in your career.
• A dynamic, international, and collaborative work culture.
• Room to grow and develop your skills in a fast-scaling company.
• A competitive salary package with benefits (company car).