Team Manager/Chapter Lead Engineer II

ING Belgium NV/SA; Brussel Hoofdstad; On-site; EUR 90,000 - 130,000; Full time

Job summary

ING Belgium is seeking a Chapter Lead Feature Engineer to lead a multidisciplinary chapter of Feature Consultants, IT Integrators, and Business Analysts across EC&A BE. The role focuses on growing talent, delivering scalable and compliant solutions, and aligning product delivery with business priorities and risk considerations.

The successful candidate will champion collaboration, architecture alignment, and continuous improvement while guiding strategic transformation and AI-enabled practices

Qualifications

• Proven experience leading multidisciplinary engineering or delivery teams.
• Strong people management, coaching, and mentoring skills.
• Ability to influence across organisational boundaries and drive change.
• Experience building high-performing, engaged teams and delivering complex programmes.

Responsibilities

• Lead and grow the Feature Engineer chapter across EC&A BE.
• Coach, develop, and manage a team of Feature Consultants, IT Integrators, and Business Analysts.
• Promote ownership, collaboration, and delivery excellence across products and squads.
• Translate business needs into scalable, compliant technology solutions.
• Support governance, budgeting, and risk management in portfolio delivery.

Skills

Leadership

People management

Coaching & mentoring

Cross-functional collaboration

Stakeholder management

Job description

Chapter Lead Feature Engineer – Enterprise Content & Automation Belgium (EC&A BE)

This is an opportunity to shape a multidisciplinary chapter, develop talented people, and influence how EC&A delivers sustainable solutions across its portfolio. As Chapter Lead Feature Engineer within Enterprise Content & Automation Belgium (EC&A BE), you lead a multidisciplinary chapter of Feature Consultants, IT Integrators, and Business Analysts that supports delivery across multiple products and squads. The Feature Engineer chapter serves as a centre of expertise, translating business needs into scalable, compliant, and future-proof solutions while promoting consistency and collaboration across the organisation. You are responsible for growing talent, strengthening product delivery capabilities, and ensuring alignment between business priorities, architecture, risk, financial objectives, and technology strategy. You will work alongside Product Leads, Engineering Leads, Architects, Risk, Finance, and global colleagues, with access to specialist expertise across the organisation. The chapter operates across a broad portfolio including Signing, Global Content Interaction, Active Dossier Management, Workflow Management, Storage, Archiving and strategic simplification and migration initiatives. As a Chapter Lead, you combine people leadership, delivery expertise, strategic thinking, financial awareness, and risk management to help EC&A deliver sustainable business outcomes.

About EC&A BE

Enterprise Content & Automation Belgium (EC&A BE) is part of the Global Tribe Enterprise Content & Automation (EC&A). EC&A delivers reusable content, document management, signing, archiving, workflow, and automation capabilities across ING. Products are consumed across Retail Banking, Wholesale Banking, Business Banking, and Group Functions and are delivered through a global operating model spanning Belgium, the Netherlands, and engineering hubs. Our ambition is to simplify the technology landscape, increase re-use of global capabilities, improve delivery quality, strengthen resilience, and leverage automation and AI to create seamless customer and employee experiences.

What you'll do

Lead and develop the Feature Engineer chapter Lead, coach, and develop a team of Feature Consultants, IT Integrators, and Business Analysts. Foster employee engagement and support performance management, talent development, recruitment, and succession planning. Create a culture of ownership, collaboration, continuous learning, and delivery excellence. Help chapter members build the skills needed to support current and future business priorities. Strengthen professional practices and delivery Establish best practices in requirements engineering, solution design, system integration, architecture, and delivery. Promote standardisation and re-use across products and squads. Support delivery teams in solving complex business and technology challenges. Promote simplification, maintainability, and operational excellence across the portfolio. Enable continuous improvement and support the adoption of AI-enabled practices. Strengthen cross-product delivery Act as the owner of the Feature Engineer craft within EC&A BE. Enable consistent delivery practices across products and squads. Facilitate collaboration between Product Leads, Engineering Leads, Architects, Risk, Finance, and delivery teams. Ensure business requirements are translated into scalable and sustainable solutions. Contribute to strategic initiatives, migrations, modernisation programmes, and simplification efforts.

Strengthen risk, governance, and financial management Help shape investment priorities and resource allocation across the portfolio. Support Dynamic Planning (DP), annual budgeting, and financial forecasting processes. Strengthen a culture of risk awareness and accountability. Ensure risks, dependencies, technical debt, and compliance obligations are properly identified and managed. Support audit remediation, vulnerability management, resilience initiatives, and improvements to controls. Contribute to governance forums through clear reporting focused on outcomes and data-driven decision-making. Contribute to strategic transformation.

Support EC&A’s transition towards a product-oriented operating model. Promote collaboration with Global EC&A, ING Belgium, and engineering hubs. Act as a trusted advisor to leadership teams and stakeholders. Help shape the future capabilities of EC&A through innovation, simplification, automation, and AI adoption.

How to succeed We hire smart people like you for your potential. Our biggest expectation is that you'll stay curious, keep learning, take ownership, and help others grow. You do not need to be a specialist in every area. We are looking for a leader who can connect disciplines, make balanced decisions, and draw on expertise across the organisation.

Leadership

Proven experience leading multidisciplinary engineering or delivery teams. Strong people management, coaching, and mentoring skills. Demonstrated ability to influence across organisational boundaries. Experience building high-performing and engaged teams. Ability to drive change and organisational transformation.

Engineering & Delivery

Understanding of software engineering and product delivery practices. Experience leading or working across requirements engineering, IT integration, business analysis, and solution design. Ability to bridge business and technology perspectives effectively. Experience working in complex enterprise environments. Knowledge of agile product development and DevOps practices.

Finance, Risk & Governance

Strong understanding of technology financial management, budgeting, forecasting, and investment governance. Experience with the Dynamic Planning (DP) cycle and translating strategic objectives into delivery, staffing, and investment plans. Ability to assess trade-offs between business value, delivery objectives, risk exposure, and financial constraints. Experience with operational risk management, audit remediation, vulnerability management, resilience, and compliance processes. Strong governance mindset with experience supporting management reporting, KPI tracking, and executive decision-making.

Strategic Thinking

Ability to balance short-term delivery objectives with long-term technology strategy. Ability to identify simplification, optimisation, and cost-efficiency opportunities. Mindset Customer-focused and outcome-driven. Collaborative and inclusive. Curious and continuously learning. Strong sense of ownership and accountability. Passionate about developing people and improving ways of working.

Bonus skills & experience

The ideal candidate additionally brings experience in one or more of the following areas: Knowledge of the EC&A domain, including content management, workflow, document processing, signing, archiving, or automation. Practical experience applying AI-enabled engineering or automation practices.

What we offer

As Chapter Lead Feature Engineer, you will have the opportunity to: Take on a visible leadership role with influence across EC&A Belgium and Global EC&A. Shape a developing chapter and its future capabilities across multiple products. Create an environment in which chapter members can grow, collaborate, and make a visible contribution to business and customer outcomes. Grow through complex transformation and portfolio-level decision-making. Contribute directly to ING's digital transformation ambitions.

The team

You will lead the Feature Engineer Chapter, a cross-product chapter of approximately 10 FTE serving the entire EC&A Belgium portfolio. The chapter consists of Feature Consultants, IT Integrators, and Business Analysts who help ensure consistent delivery, architecture alignment, business-technology integration, governance, and effective execution across EC&A. The chapter plays a critical role in connecting business priorities, technology strategy, risk considerations, and financial objectives to successful delivery outcomes.

Reporting line: IT Area Lead EC&A Belgium Location: Brussels Role level: Chapter Lead Feature Engineer Team scope: Approximately 10 FTE in a cross-product Feature Engineer chapter serving all EC&A BE product areas.

We’re a global bank with a strong European base, and our more than 60,000 colleagues serve around 38 million customers and corporate clients in over 40 countries. Joining ING means working with friendly and collaborative people towards making a positive impact on people and planet. We believe in empowering the people around us and our customers to stay a step ahead. Working here means having the autonomy to drive progress, helping to create superior customer value and contributing to our ambition of putting sustainability at the heart of everything we do. Here, we’re more than just a workplace – we’re a community of innovators, problem-solvers, and forward-thinkers, dedicated to making a real impact. Whether you’re just starting your career or seeking the next big challenge, we have opportunities that will inspire and push you to grow.