Systems Support Specialist

Vectrus, Inc; Elsene; Sur place; EUR 61 301 - 78 815; Plein temps

Résumé du poste

V2X is seeking a Systems Support Specialist to deliver Tier-2 IT support in a mission-driven environment. You will diagnose hardware, software, and network issues, guide users through solutions, and escalate complex problems using Remedy.

The role covers AD, DNS, server maintenance, patching, and scripting with PowerShell. Travel to offsite locations may be required; strong communication and problem-solving are essential.

Qualifications

• High School diploma required; Bachelor’s degree preferred or equivalent experience in Computer Science, MIS, IS, Engineering, Business, or related field.
• Active secret clearance required.
• 3+ years of practical IT/IS experience in an operational environment; DoD 8570.1‑M standards may apply.
• Strong knowledge of Windows Server, AD, DNS, and related enterprise services.
• Proficient with PowerShell and scripting to automate tasks.
• Experience with patch management and enterprise software deployment tools.

Responsabilités

• Install, operate, maintain, and upgrade ADPE including servers, desktops, laptops, printers, and peripherals.
• Troubleshoot Windows and Linux environments; diagnose hardware and software issues.
• Manage SMS/MOM/SCOM, SCCM, WSUS for patches and deployments.
• Respond to tickets per SLA; document resolutions and actions.
• Provide onsite and remote end-user support; travel to offsite locations as needed.
• Maintain documentation and configurations for systems and networks.

Connaissances

Windows Server

Active Directory

SCCM / WSUS

PowerShell scripting

Troubleshooting

LAN/WAN basics

Linux basics

Customer service/communication

Remedy ticketing system

Formation

Bachelor’s degree preferred in Computer Science or related field

Outils

Remedy ticketing system

SMS/MOM/SCOM

SCCM

WSUS

Description du poste

Overview

This position will be physically located in Marshall Islands in support of LOGCAP.

The Systems Support Specialist (SSS) applies knowledge of information systems products and services to provide technical, software, hardware, and network problem resolution to all computer users. Performing question/problem diagnosis and guiding users through step‑by‑step solutions in a service center environment; clearly communicate technical solutions in a user‑friendly professional manner. Escalates complex technical issues using the Remedy ticket submission system.

Responsible for recognizing, researching, isolating, and resolving Tier‑2 information systems problems and coordinates referrals to appropriate technical, professional, or service personnel for appropriate service, repairs, training, and follow‑up. Maintain, operate, and upgrade all Automation Data Processing Equipment (ADPE), currently consisting of servers, PC systems, laptops, printers, DSN/VOIP phones, and other small peripheral items (KVM switches, CAC readers, etc.).

All aspects of system support to include but not limited to Microsoft Windows Server Active Directory and domain, WINS, DNS, print queues, maintenance of database systems and software, installation of patches and updates as mandated. Maintain and administer enterprise applications, support, analysis, design, testing, and implementation of systems and networks.

Responsibilities

This position description is subject to change at any time as needed to meet the requirements of the program or company.

• Install, operate, maintain, and upgrade all supported Automation Data Processing Equipment (ADPE), currently consisting of servers, desktop systems, laptops, printers, tablets, DSN/VOIP phones, and small peripheral items to include KVM switches, CAC readers, etc.
• Solid understanding of various Windows operating system versions. Experience with Linux is a plus.
• Installing new Windows operating systems on client computers as needed, including installing device drivers and other software required for the computers to operate properly.
• Proficient in using Microsoft Systems Management Server (SMS), Microsoft Operations Manager (MOM) or Microsoft System Center Operations Manager (SCOM), Microsoft System Center Configuration Manager (SCCM), and Microsoft Windows Server Update Services (WSUS).
• Disassemble, inspect, repair, test, and repair PC systems and printers to motherboard or control board level.
• Provide support during the analysis, design, testing, and implementation of systems and networks.
• Proficient with PowerShell and using/writing scripts to automate routine day‑to‑day tasks.
• Applies foundational knowledge of IA concepts, practices, and procedures within the computing environment.
• Ability to work in Active Directory (i.e., manage domains and forests, add new users to existing domains or forests, manage organizational units (OUs), and other objects in the directory service database, etc.).
• Respond to tickets in accordance with SLA guidelines.
• Record, track, and document the help desk request problem solving process including actions taken through to the final resolution.
• Uses work order system to initiate, update, and track all user generated work orders.
• Perform required tasks to assist the team with completing work orders.
• Provide onsite and remote support to end users, with occasional travel to support offsite locations.
• Excellent critical thinking and problem‑solving skills.
• Patient and professional demeanor, with a can‑do attitude.
• Performs other duties as assigned.

Qualifications

• Minimum Qualifications
  • High School diploma required. Bachelor’s degree preferred, or equivalent experience preferably in Computer Science or MIS, IS, Engineering, Business, or related field.
  • One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4‑year bachelor’s degree in a Business Information Systems discipline for three years’ general experience.
  • CompTIA Security+ and MCSA, MCSE, MCITP, MCP or Server+ is required IAW DoD 8570.1‑M.
  • Project Management methodologies.
  • Visualization of quantitative or qualitative information.
  • Excellent interpersonal, organization, writing, communicating, and briefing skills.
  • Excellent analytical and problem‑solving skills.
• Experience
  • At least three (3) years of practical experience working in an operational environment with a minimum of one year focused on information systems, auditing, evaluation assessments and reporting.
• Clearance
  • Active secret clearance required.
• Supervisory Responsibilities
  • May be required to supervise a team of employees.
• Skills
  • Install, operate, maintain, and upgrade all supported Automation Data Processing Equipment (ADPE)...
  • Solid understanding of various Windows operating system versions. Experience with Linux is a plus.
  • Installing new Windows operating systems on client computers as needed, including installing device drivers and other software required for the computers to operate properly.
  • Proficient in using Microsoft Systems Management Server (SMS), Microsoft Operations Manager (MOM) or Microsoft System Center Operations Manager (SCOM), Microsoft System Center Configuration Manager (SCCM), and Microsoft Windows Server Update Services (WSUS).
  • Disassemble, inspect, repair, test, and repair PC systems and printers to motherboard or control board level.
  • Provide support during the analysis, design, testing, and implementation of systems and networks.
  • Proficient with PowerShell and using/writing scripts to automate routine day‑to‑day tasks.
  • Applies foundational knowledge of IA concepts, practices, and procedures within the computing environment.
  • Ability to work in Active Directory (i.e., manage domains and forests, add new users to existing domains or forests, manage organizational units (OUs), and other objects in the directory service database, etc.).
  • Respond to tickets in accordance with SLA guidelines.
  • Record, track, and document the help desk request problem solving process including actions taken through to the final resolution.
  • Uses work order system to initiate, update, and track all user generated work orders.
  • Perform required tasks to assist the team with completing work orders.
  • Provide onsite and remote support to end users, with occasional travel to support offsite locations.
  • Excellent critical thinking and problem‑solving skills.
  • Patient and professional demeanor, with a can‑do attitude.
  • Performs other duties as assigned.
  • Ability to communicate orally and in written English and must possess an advanced level of computer skills in the use of Word, Excel, Power Point, and Outlook.
• Working Conditions
  • Must be capable of working in various weather conditions (i.e., humidity, hot, rainy).
  • Includes some industrial production environment conditions as well.
• Physical Requirements
  • Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
  • Work may require heavy lifting, stooping, climbing, prolonged standing, prolonged sitting, and working with or in areas where a potential could exist for exposure to physical, chemical, or biological agents.
  • Employee use of personal protective equipment (PPE) is required for some situations. PPE includes, but is not limited to, head, foot, torso, respiratory, vision, and hearing protective devices.
  • Must comply with all Fire and Safety Regulations and post policies.

Equal Employment Opportunity Statement

At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.