Surgical Support Specialist

Terumo Europe NV; Louvain; Sur place; EUR 40 000 - 80 000; Temps partiel

Résumé du poste

Join a forward-thinking company dedicated to enhancing lifesaving medical technologies. As a Surgical Support Specialist, you will lead clinical and technical support for healthcare professionals across the EMEA region. Your expertise in Endoscopic Vessel Harvesting will be crucial as you provide hands-on assistance during surgeries and conduct training programs for clinicians and sales staff. This role offers a unique opportunity to make a significant impact in the healthcare field while working in a collaborative environment that values respect and continuous improvement. If you're passionate about healthcare and eager to contribute to patient wellbeing, this role is perfect for you.

Prestations

Attractive salary and benefits package

Development opportunities

Inclusive work environment

Qualifications

• Minimum 5 years clinical experience with 300 EVH cases in the last 3 years.
• Technical or science degree with relevant certification required.

Responsabilités

• Provide clinical, technical, and educational support for Terumo CV products.
• Conduct training for clinicians and sales representatives.

Connaissances

Endoscopic Vessel Harvesting (EVH)

Clinical Support

Technical Assistance

Presentation Skills

Training Skills

Sales Affinity

Formation

Technical or Science University Degree

Certification in Cardiovascular Surgery or Nursing

Description du poste

At Terumo, we enhance lifesaving medical technologies for the benefit of society. Are you eager to contribute to people's health and patients' wellbeing? We'll challenge you to become a master in your field of expertise. You can invest your talents in balance with your personal aspirations - live and work in harmony. Built on our Japanese origins; we are driven by respect, ownership and continuous improvement. It is at the heart of everything we do. This is how we make a difference in the lives of patients, customers and associates.

Department Info

At Terumo Cardiovascular (TCV), we develop, manufacture and distribute medical devices for cardiac and vascular surgery with an emphasis on cardiopulmonary bypass, intra-operative monitoring and vascular grafting. This includes a full-line of perfusion products, electromechanical products, endoscopic vessel harvesting products and surgical stabilization products.

Job Summary

The Surgical Support Specialist is part of the Terumo Cardiovascular EMEA team and reports into the Clinical Support Manager CV EMEA, Tilo Barth. The main responsibility of the Surgical Support Specialist is to lead the provision of clinical, technical and educational support to HCP's throughout EMEA territory and to support sales of, and customer support for the Terumo CV surgical products portfolio.

For this position, we are looking to hire a candidate with hands-on Endoscopic Vessel Harvesting (EVH) procedure experience (+300 cases in the last 3 years), able to travel throughout the EMEA territory in offering support to other group entities.

We are flexible and open to offering the role as a part-time position (min. 50% tenure) for the right candidate.

Job Responsibilities

Supports TE Sales Branches and Business Units in Sales and Marketing of Cardiovascular products, especially products used by Cardiac surgeons.
Controls and manages the inventory of demonstration equipment.
Completes necessary documentation and client administration, notifying Terumo representatives on issues or problems requiring immediate follow-up.
Acts as a Terumo Europe representative to HCP's and support staff related to Terumo CV products, procedures and services.
Maintains knowledge regarding products, procedures and services up to date - this also expands to competitive products and services.

Clinical and Technical Support

Represent Terumo during surgeries to provide clinical support, troubleshooting and other technical assistance.
Provide follow-ups in hospitals and clinics, execute field clinical investigations in assigned institutions, receive and respond to technical inquiries, and research solutions to questions and problems.

Educational Support

Organise and conduct technical trainings and training programs for clinicians, hospital personnel and office staff.
Coordinate and conduct training of Sales Representatives (internal and external) and hospital staff (train the trainer) if required.
Follow trends in the Cardiovascular field on new products/procedures and inform Marketing and Sales function on potential opportunities or threats for the Terumo CV business.
Participate in technical seminars, Trade Shows and Symposia and act as a Terumo Europe representative, offering clinical and technical information to customers during these events.

Product Development

Assist Terumo CV Marketing in providing product development requirements to Manufacturing.
Coordinate Clinical Evaluations of updated or new products together with the designated Product Manager and/or responsible Sales Branch.
Participate in planning and execution of clinical studies involving CV products together with the Terumo Medical and Clinical Department.
Provide technical assistance to Terumo Europe Quality Affairs on Post-Market Product Performance Reviews.

Profile Description

• Minimally requires a technical or science university degree with additional training/certification in cardiovascular surgery, nursing or other relevant technical discipline.
• Having performed a minimum of 300 EVH cases over the last 3 years and a total of 5 years working experience in a clinical setting.
• A valid SCP or PA license is required.
• Affinity with sales and tailored customer approach.
• Excellent presentation and training skills.
• Fluency in English (written and spoken). Other languages are considered a plus.
• Willingness to travel throughout the EMEA territory.

Offer

Working for Terumo means contributing to society through healthcare. Terumo offers an attractive salary and benefits package. We offer an opportunity to work in a top-performing team, in an organization where everyone is treated with respect. We strive to create a diverse, equal and inclusive work environment. We invest in our associates by offering a broad array of development opportunities.

During your recruitment process, you’ll be able to have conversations with Tilo Barth as the hiring manager and other passionate Terumo associates.
Interested to contribute to the growth of Terumo? Interested to find out more? Have a look at Terumo Europe's Corporate Video or visit our website!

Contact Person

Terumo Europe is a core player in the EMEA healthcare market. We are a strong actor of the Terumo Corporation (Japan), producing, distributing, marketing and selling a vast range of medical devices. Terumo Europe EMEA headquarters and production facilities are located in Leuven (Belgium) with sales and marketing offices across the EMEA region.