Support Officer

Eniris BV; Gent; Sur place; EUR 30 000 - 45 000; Plein temps

Avantages offerts par ce poste

Competitive salary with additional benefits

Opportunities for professional development

Dynamic work environment

Résumé du poste

Eniris BV in Gent is seeking a Support Officer to be the primary point of contact for customers with technical questions regarding energy management solutions. You will liaise between customers and the software development team, enhancing tools and support procedures.

Responsibilities include responding to inquiries, understanding technical requirements, and optimizing documentation. The ideal candidate possesses strong communication skills, a customer-focused mindset, and a basic understanding of electrical installations.

Qualifications

• Hands-on problem-solving skills.
• Strong communication abilities; knowledge of additional languages is a plus.
• A customer-oriented mindset with the ability to clearly explain technical concepts.
• Basic knowledge of electrical installations or experience in an installation company is an advantage.
• Genuine interest in the energy or technology sector.

Responsabilités

• Responding to and following up on customer inquiries.
• Collaborating with customers to better understand their technical requirements.
• Acting as a bridge between customers and the software team.
• Creating and optimizing technical documentation.

Connaissances

Hands-on problem-solving skills

Strong communication abilities

Customer-oriented mindset

Knowledge of additional languages

Basic knowledge of electrical installations

Description du poste

As a Support Officer at Eniris, you will be the first point of contact for customers with technical questions about our energy management and monitoring solutions. You play a key role in communication between our customers and the software development team, actively contributing to the improvement of tools, documentation, and support procedures.

Responsibilities:

• Responding to and following up on customer inquiries.
• Collaborating with customers to better understand their technical requirements.
• Acting as a bridge between customers and the software team.
• Creating and optimizing technical documentation.

Profile:

• Hands-on problem-solving skills.
• Strong communication abilities; knowledge of additional languages is a plus.
• A customer-oriented mindset with the ability to clearly explain technical concepts.
• Basic knowledge of electrical installations or experience in an installation company is an advantage.
• Genuine interest in the energy or technology sector.

What we offer:

• A challenging and diverse role within an innovative and growing company.
• A competitive salary with additional benefits.
• Opportunities for professional development and career growth.
• A dynamic work environment with an enthusiastic team.