Support Engineer

Vintia; West-Vlaanderen; Sur place; EUR 35 000 - 45 000; Plein temps

Avantages offerts par ce poste

Attractive salary package

Flexible working hours

Teleworking opportunities

Team buildings and events

Résumé du poste

Vintia is seeking a Customer Support specialist based in Belgium to provide exceptional telephone support for ReCreateX software and access control systems. A successful candidate will communicate fluently in Dutch and either English or French while being driven and analytical. This dynamic role ensures customer satisfaction through tailored solutions and daily interactions.

Join a warm and innovative team with opportunities for professional growth and a commitment to work-life balance.

Qualifications

• Fluent in Dutch and either English or French.
• Determined, analytical, and results-oriented.
• Experience with MS Windows operating systems and MS SQL is a plus.

Responsabilités

• Provide telephone support for ReCreateX software and building management systems.
• Analyze customers’ needs to provide optimal solutions.
• Maintain close daily contact with customers to ensure product performance.

Connaissances

Fluent in Dutch

Fluent in English or French

Analytical skills

Results-oriented

Experience with MS Windows

Affinity for IT

Description du poste

Welcome to Vintia. We develop powerful software solutions for ticketing, bookings, payments and access control. Our solutions help organisations in the leisure and attractions industry simplify daily operations and deliver a smooth, efficient visitor experience. They are complemented by the right hardware, services and integrations to ensure everything works seamlessly together.

Headquartered in Ypres, with offices in Kapellen, Nieuwegein, Andernach, France, the UK and the UAE, Vintia combines strong local expertise with an international outlook as part of SALTO WECOSYSTEM.

The job in a nutshell

Customer Support is the knowledge hub of our organization. We maintain close daily contact with our customers to ensure the optimal performance of our products. Our team consists of enthusiastic professionals who are committed to continuous growth and development.

As part of this team of specialists, you will join our Service Department, where you will be responsible for providing telephone support for our software package ReCreateX, as well as access control and building management systems.

Your role is crucial in ensuring customer satisfaction and comes with a significant level of responsibility. By carefully analyzing customers’ needs, you will provide them with the best possible solutions. No two days are the same, creating a dynamic and varied work environment.

What makes you unique?

• You are ambitious and ready to take the next step in your career.
• You are fluent in Dutch and either English or French.
• You are determined, analytical, and results‑oriented.
• You are motivated to continuously develop yourself, expand your knowledge, and grow professionally.
• Experience with MS Windows operating systems, MS SQL, and a strong affinity for IT are considered valuable assets.

You don’t need to tick every box; having the Vintia DNA is what truly makes you the perfect teammate!

What makes us unique?

At Vintia, you become part of a company with strong roots, ambitious plans and a clear focus on innovation. Our story started as a family business, and while we have grown into an international player within SALTO WECOSYSTEM, we continue to value a warm, approachable and people‑oriented way of working.

You can expect a challenging role in a flexible working environment built on trust. From flexible working hours to teleworking opportunities, we believe in giving people the space to do their best work. From day one, you will be welcomed by passionate colleagues who are happy to share their knowledge and help you find your way.

You will have plenty of opportunities to learn and grow, thanks to targeted training, hands‑on experience and the expertise of colleagues across the organisation. Our no‑nonsense culture is characterised by open communication, a flat structure and direct access to management.

In return for your commitment, you can count on an attractive salary package, including benefits. And because we believe that people perform at their best when there is room to connect and recharge, we also organise team buildings, monthly afterworks, sports activities and seasonal events.

Will you become our new Vintian?

Are you ready to help shape the future of Vintia? Take your chance and become a key player in our continued growth.

At Vintia, we believe that our strength lies in the diversity of our people. No matter who you are, what your dreams are, what you believe in or where you come from, you are welcome here.