Site Ops Manager - Cleaning, Suppliers & Client Liaison

ISS FACILITY SERVICES; Brussel; On-site; EUR 45,000 - 65,000; Full time

Job summary

ISS FACILITY SERVICES in Belgium seeks an operations manager to oversee cleaning operations, ensure service levels, and manage client contracts. You will coordinate resources, supervise teams, and maintain quality standards to meet KPIs.

The role focuses on supplier management, safety compliance, budget monitoring, and continuous improvement, with a strong emphasis on client satisfaction and proactive issue resolution.

Responsibilities

• Oversee cleaning operations and ensure compliance with service levels, procedures, quality standards, and contractual commitments.
• Organize resources, schedules, and priorities to guarantee service continuity and optimal operational delivery.
• Manage suppliers and subcontractors, monitor service quality, and ensure compliance with agreed costs, deadlines, and KPIs.
• Act as the client's main point of contact, building long‑term trusted relationships and providing solutions tailored to operational needs.
• Lead review meetings, handle complaints, and implement corrective actions to ensure a high level of client satisfaction.
• Manage, develop, and support operational teams while fostering collaboration, engagement, and skills development.
• Ensure compliance with health, safety, environmental, and site‑specific work procedures.
• Monitor the contract budget, control costs, analyze performance, and identify optimization opportunities.
• Ensure accurate reporting, performance tracking, and efficient contract administration.
• Actively contribute to continuous improvement initiatives and the achievement of operational and financial objectives.

Job description

ISS FACILITY SERVICES in Belgium seeks an operations manager to oversee cleaning operations, ensure service levels, and manage client contracts. You will coordinate resources, supervise teams, and maintain quality standards to meet KPIs.

The role focuses on supplier management, safety compliance, budget monitoring, and continuous improvement, with a strong emphasis on client satisfaction and proactive issue resolution.