ServiceNow CSM Developer JP055188

ITProposal; Brussel Hoofdstad; Hybride; EUR 124 000 - 155 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Résumé du poste

ITProposal in Brussels is seeking an experienced ServiceNow CSM Developer to advance our mature ServiceNow ESM platform, focusing on the CSM module and an OOTB-first approach. You will translate business requirements into scalable configurations while minimizing customisation.

You will work on configuring cases, workflows, catalog items, and record producers, and build integrations using REST/SOAP/IntegrationHub. Hybrid model in Brussels, 5-month contract with a daily rate of €672–€840.

Qualifications

• 5+ years of experience with ServiceNow implementation and configuration.
• Hands-on experience with ServiceNow CSM.
• Strong understanding of CSM functionality and data model.
• Scripting knowledge including JavaScript and GlideScript.
• Experience with Flow Designer/UI Builder and Integrations.
• Familiarity with Agile/Scrum methodologies.
• Ability to work independently and decide on customization needs.

Responsabilités

• Develop and implement ServiceNow CSM solutions per requirements.
• Translate requirements into CSM configurations and developments.
• Configure cases, workflows, catalog items, and record producers.
• Maximise out-of-the-box functionality and best practices.
• Assess customization needs and minimise custom development.
• Develop Business Rules, Client Scripts, Script Includes, UI Policies, ACLs, and notifications.
• Work with Flow Designer/UI Builder and Portal configurations.
• Build integrations using REST, SOAP, and IntegrationHub.
• Perform unit testing and support UAT.
• Maintain update sets and support release processes.
• Troubleshoot production issues and document decisions.

Connaissances

ServiceNow

CSM

Scripting (JavaScript/GlideScript)

Flow Designer

UI Builder

IntegrationHub

REST/SOAP

Agile/Scrum

Independent work

Outils

ServiceNow Platform

Flow Designer

UI Builder

REST/SOAP

IntegrationHub

Description du poste

ServiceNow CSM Developer | ServiceNow Development & Integration | Brussels

We are looking for an experienced ServiceNow CSM Developer to join a team responsible for the further development of a mature ServiceNow Enterprise Service Management (ESM) platform.

The focus is on the Customer Service Management (CSM) module, translating business requirements into scalable, maintainable solutions while following an OOTB-first approach and minimising customisation.

Key Responsibilities

• Develop and implement ServiceNow CSM solutions based on business requirements.
• Translate functional requirements into practical CSM configurations and developments.
• Configure:
  • Cases and case types
  • Workflows
  • Catalog items
  • Record producers
• Maximise the use of out-of-the-box (OOTB) functionality and ServiceNow best practices.
• Critically assess customisation requirements and minimise unnecessary custom development.
• Configure and develop:
  • Business Rules
  • Client Scripts
  • Script Includes
  • UI Policies
  • ACLs
  • Notifications
  • SLA/OLA configurations
• Develop targeted extensions using JavaScript / GlideScript where standard functionality is insufficient.
• Work with Flow Designer and/or UI Builder.
• Configure Customer/Consumer Service Portals.
• Build and support integrations with external systems using:
  • REST
  • SOAP
  • IntegrationHub
• Perform unit testing and support User Acceptance Testing (UAT).
• Manage update sets and contribute to controlled release processes.
• Troubleshoot production issues and help maintain platform stability.
• Prepare technical documentation and solution designs.
• Document decisions regarding OOTB versus customisation.
• Share knowledge and contribute to the development of the internal ServiceNow team.

Required Experience & Skills

• 5+ years of experience with ServiceNow implementation and configuration.
• Proven hands‑on experience with ServiceNow CSM.
• Strong understanding of the CSM standard functionality and data model.
• Strong ServiceNow configuration skills.
• OOTB-first and best-practice-driven approach.
• Strong scripting knowledge, including:
  • JavaScript
  • GlideScript
  • Business Rules
  • Client Scripts
  • Script Includes
  • ACLs
• Experience with Flow Designer and/or UI Builder.
• Experience with REST/SOAP/IntegrationHub integrations.
• Familiarity with Agile/Scrum methodologies.
• Ability to work independently and make pragmatic decisions regarding customisation.

Nice to Have

• ServiceNow Certified System Administrator (CSA)
• CIS-CSM certification
• Experience with ITSM and HRSD
• Experience with Virtual Agent, Employee Center or Service Portal
• Previous experience within the federal government is a strong advantage.

Languages

Dutch – Native
French – Native
English – Active Knowledge

Candidates should have a good command of Dutch or French, with the other language at least at a very good level.

Contract Details

Location: Brussels, Belgium
Work model: Hybrid
Start: As soon as possible
End date: 31 December 2026
Duration: 5 months
Workload: Full-time preferred
Daily rate: €672–€840

Extension is possible following a positive evaluation.