Service Desk Officer

Keystone Solutions; Aartselaar; Sur place; EUR 27 000 - 36 000; Plein temps

Résumé du poste

Keystone Solutions is seeking a Service Desk Officer to be the first point of contact for IT inquiries at a client site in Belgium. You will provide both first- and second-line support and handle tickets via TOPdesk and email.

The role focuses on Windows 11, Office 365, and collaboration with Digital teams, with opportunities to develop professional skills in a dynamic consultancy environment. Dutch language is essential, English support may be limited.

Qualifications

• Proven experience in a service desk or IT support role.
• Strong communication skills in Dutch; limited English support may be required.
• Familiarity with ticketing systems, preferably TOPdesk.
• Ability to work collaboratively in a team environment.
• Technical knowledge of Windows 11 and O365.

Responsabilités

• Act as the primary contact for IT questions from 1,450 employees and external partners.
• Manage user inquiries through Ticketing Service (TOPdesk) and email.
• Provide support via the Helpdesk phone line for urgent queries.
• Install laptops with Windows 11 for new employees or to replace outdated devices.
• Support laptop software (W11 + O365) and assist in the transition from AS400 to SAP.
• Collaborate with the Digital Service Desk team and other departments such as Digital Systems and Digital Infrastructure.
• Document and manage the duty roster for helpdesk coverage.

Connaissances

Eerste- en tweedelijns support

Laptop hardware kennis

Microsoft Windows

Office 365

Outils

SAP

Description du poste

Mission Overview

Keystone Solutions is seeking a Service Desk Officer for a consultancy mission at a client site. This role involves being the first point of contact for IT inquiries from employees and external partners, providing both first and second-line support in accordance with established SLAs.

Key Responsibilities

• Act as the primary contact for IT questions from approximately 1,450 employees and external partners.
• Manage user inquiries through Ticketing Service (TOPdesk) and email.
• Provide support via the Helpdesk phone line for urgent queries.
• Install laptops with Windows 11 for new employees or to replace outdated devices.
• Support laptop software (W11 + O365) and assist in the transition from AS400 to SAP.
• Collaborate closely with the Digital Service Desk team and other departments such as Digital Systems and Digital Infrastructure.
• Document and manage the duty roster for helpdesk coverage.

Requirements

• Proven experience in a service desk or IT support role.
• Strong communication skills in Dutch; limited English support may be required.
• Familiarity with ticketing systems, preferably TOPdesk.
• Ability to work collaboratively in a team environment.
• Technical knowledge of Windows 11 and O365.

This position represents an exciting opportunity to work on dynamic projects in a consultancy environment, where you will enhance your professional development and learning experiences. As a consultant at Keystone Solutions, you will embody our core values and contribute to our commitment to career growth and ambition.

Duration

As soon as possible - 19/10/2026 2 months (full time)

Skills required

• Eerste- en tweedelijns support - Level: Advanced - Most recent: Any time
• Laptop hardware kennis - Level: Advanced - Most recent: Any time
• Microsoft Windows - Level: Advanced - Most recent: Any time
• Office 365 - Level: Advanced - Most recent: Any time
• SAP - Level: Nice to have - Most recent: Any time

Language requirements

Dutch
Level Native or bilingual proficiency
English
Level Professional working proficiency