Service Desk Engineer

TCrew; Brussel; Sur place; EUR 40 000 - 52 000; Plein temps

Résumé du poste

TCrew Belgium is seeking a Service Desk Engineer to support a mission-critical IT environment. You will provide first-line support, manage incidents and requests, troubleshoot issues, and escalate where needed.The role requires 2+ years of IT support experience, fluent in French and Dutch, and readiness for 24/7 shifts. You will work with Windows, Active Directory, ITSM/ticketing, and basic networking, delivering strong customer service.

Qualifications

• 2+ years of Service Desk/IT Support experience.
• Fluent in French and Dutch.
• Willingness to work in 24/7 shifts.
• Experience with Windows, Active Directory, ITSM/ticketing, and basic networking.
• ITIL knowledge is a plus.
• Strong communication and customer orientation.
• Resilient and able to work under pressure.

Responsabilités

• Provide first-line IT support and incident management.
• Troubleshoot Windows, AD, hardware, software and basic network issues.
• Escalate complex incidents when required.
• Communicate clearly with users and document actions.

Connaissances

Windows OS

Active Directory

ITIL knowledge

IT support

Customer communication

Outils

ITSM ticketing systems

Description du poste

Schedule: 24/7 rotating shifts, including nights

We are looking for a Service Desk Engineer to support a mission-critical IT environment.

You will provide first-line support, manage incidents and requests, troubleshoot Windows, Active Directory, hardware, software and basic network issues, and escalates complex incidents when required.

Requirements:

• 2+ years of Service Desk / IT Support experience
• Fluent French and Dutch
• Experience or willingness to work in 24/7 shifts
• Windows, Active Directory, ITSM/ticketing and basic networking
• ITIL knowledge is a plus
• Strong communication, empathy and customer orientation
• Resilient, proactive, reliable and comfortable working under pressure

Previous night-shift or 24/7 support experience is strongly preferred.