Service Delivery Manager - Life Sciences (d/f/m)

Cognizant; Eigenbrakel; Vor Ort; EUR 90.000 - 120.000; Vollzeit

Zusammenfassung

Cognizant is hiring a Service Delivery Manager in Belgium to lead and deliver ITIL-based services for Life Sciences Manufacturing projects. You will drive efficiency, governance, and stakeholder engagement across geographies and time zones.

You will oversee the MS team, define program plans, and ensure KPI/SLA compliance while coordinating across on/offshore resources and client expectations. Fluency in French and English is required, with strong leadership and problem-solving skills.

Qualifikationen

• Experience in Project/Program Management in Life Sciences Manufacturing (IT-OT).
• Experience in Managed Service Delivery Management in LS Manufacturing.
• Experience with ITIL (also for Automation-OT).
• Experience with Automation-OT-IT (DCS, PLCs, Historian, MES, OT-Network Services, Labs).
• Good knowledge of GxP, GAMP5, CSV, CQV.
• Excellent leadership and stakeholder management.
• Strong ability to resolve team problems, processes issues and customer escalations.
• French and English language proficiency.

Aufgaben

• Overall responsibility for team and technical activities across all engagements.
• Understand and contribute to Cognizant’s vision, goals and strategy.
• Maintain and improve the high service level of the current project.
• Define program plan, execute, monitor and control it.
• Plan and bring MS support team (on and offshore) into operations
• Setup communication plan and reporting model
• Manage MS processes and lead MS team
• Manage customer’s stakeholders relationship and escalations
• Report to Cognizant’s leadership team
• Support the team staffing and prepare for incremental scope

Kenntnisse

Project/Program Management

Leadership

Stakeholder Management

ITIL Knowledge

French & English Fluency

Tools

DCS

PLC

Historian

MES

OT-Networks

Jobbeschreibung

Who we are

Cognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. See how at www.cognizant.com or @cognizant.

What makes Cognizant a unique place to work?

The combination of rapid growth and an international and innovative environment! This is creating many exciting and challenging opportunities for professionals with an entrepreneurial spirit who want to make a difference in this world.

We are currently looking for an Service Delivery Manager in Belgium. We require this person to manage and deliver an efficient service team while driving innovation and value that meets and exceed our client's expectations. Lead the project team that provides ITIL based services to IT/OT apps and systems in one of our clients in Belgium. Being the SPOC for Cognizant and client’s requests managing key stakeholders. Provide governance for both parties, keeping KPI, SLA, timelines and financial impact under control. Collaborate among different geographies and time zones.

Responsibilities:

• Overall responsibility for team/s and technical activities across all engagements.
• Understand and contribute to Cognizant’s vision, goals and strategy.
• Maintain and improve the high service level of the current project.
• Define program plan, execute, monitor and control it.
• Plan and bring MS support team (on and offshore) into operations
• Setup communication plan and reporting model
• Manage MS processes and lead MS team
• Manage customer’s stakeholders relationship and escalations
• Report to Cognizant’s leadership team
• Support the team staffing and prepare for incremental scope

Requirements:

• Experience in Project/Program Management in Life Sciences Manufacturing (IT-OT)
• Experience in Managed Serivce as Delivery Manager in LS Manufacturing
• Experience with ITIL (also for Automation-OT)
• Experience with Automation-OT-IT (DCS, PLCs, Historian, MES, OT-Network Services, Labs, etc) in LS Manufacturing
• Good knowledge of GxP, GAMP5, CSV, CQV
• Excellent leadership skills and team/s management
• Excellent customer stakeholder management
• Strong management and solution of team problems, processes issues and customers escalations
• French Speaker with excellent command in English

Why Cognizant

• A career in one of the largest and fastest growing IT services providers worldwide
• Ongoing support and funding with training and development plans
• A highly competitive benefits and salary package
• Opportunity to work for leading global companies