Senior Technical Claims & Training Lead

Axis Group - HR Advisor; Brussel Hoofdstad; Hybride; EUR 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Competitive gross salary

Meal vouchers

Eco-vouchers

Group insurance

Hospitalization insurance

Leave >30 days

Telework options

Training opportunities

Résumé du poste

Axis Group is seeking an experienced Technical Specialist/Claims Manager to be the first contact for colleagues and to optimize processes. A bachelor’s degree and five years’ experience are required, plus fluency in French, Dutch, and English.

You’ll train colleagues, identify improvements, and play a key role in cross-functional projects to enhance service quality. The role offers an attractive package with comprehensive benefits and strong work‑life balance, including telework options and

Qualifications

• Holds a bachelor’s degree in insurance, law, economics, or finance, or has gained comparable experience.
• Has at least five years of experience in claims management.
• Is fluent in both French and Dutch and has a good command of English.
• Communicates clearly, empathetically, and professionally with a variety of stakeholders, including clients, colleagues, managers, brokers, victims, and experts.
• Is an enthusiastic trainer who mentors others and shares his or her expertise in an inspiring way.
• Takes initiative, sets priorities, and maintains a clear overview, even in complex situations.

Responsabilités

• You serve as the first point of contact for colleagues regarding the application of procedures or the use of the claims management system, and provide them with the operational support they need.
• You review and approve payments, carefully following applicable procedures to ensure excellent service.
• You actively participate in projects focused on improvement and optimization, so that we can continuously enhance the quality of our services.
• You play a crucial role in meetings with internal experts and external partners, such as victims and insurance brokers, where your constructive attitude is of great importance.
• You share your knowledge and experience with your colleagues and provide training on procedures and standards, so they can perform their duties with confidence.
• You identify training needs within the team and organize training sessions for claims managers, thereby contributing to their professional development and the quality of our services.

Connaissances

Claims management

Training others

Stakeholder communication

Multilingual (FR, NL, EN)

Formation

Bachelor's degree in insurance, law, economics or finance

Outils

Claims management system

Description du poste

Axis Group is seeking an experienced Technical Specialist/Claims Manager to be the first contact for colleagues and to optimize processes. A bachelor’s degree and five years’ experience are required, plus fluency in French, Dutch, and English.

You’ll train colleagues, identify improvements, and play a key role in cross-functional projects to enhance service quality. The role offers an attractive package with comprehensive benefits and strong work‑life balance, including telework options and