Senior Partner Success Manager

MentionLab; Brussel; Hybride; EUR 70 000 - 110 000; Plein temps

Résumé du poste

MentionLab is seeking a Senior Partner Success Manager in Brussels with hybrid work options. You will own the success and development of a portfolio of strategic partners and selected enterprise clients. Onboarding, platform mastery, and deployment with clients are core to your role.

This role sits at the intersection of partnerships, SaaS, consulting, AI and enterprise clients, collaborating with senior stakeholders at major organisations. Help shape Partner Success as we scale internationally.

Qualifications

• 4-6+ years of experience in Partner Success, Customer Success, Account Management or a similar client-facing role in SaaS or tech.
• Comfortable managing complex relationships across large organisations.
• Strong project management and business understanding with excellent relationship-building skills.
• Ability to understand technology well enough to explain, demo and enable usage.

Responsabilités

• Own strategic partner relationships with key stakeholders and leadership.
• Drive adoption, onboard and train partner teams on MentionLab.
• Demonstrate platforms, run workshops, and help partners deploy with clients.
• Identify opportunities to expand partnerships across teams, countries and use cases.
• Bring partner insights to Product and Data teams to improve the platform.
• Help build the Partner Success function and playbooks for scalable international growth.

Connaissances

Partner management

Account management

Project management

Relationship building

Enterprise clients

French

English

Dutch

Description du poste

MentionLab is an AI Listening platform helping leading brands understand what AI says, understands and recommends about them.

As consumers increasingly turn to ChatGPT, Gemini, Google AI and other AI platforms to discover products, compare brands and make decisions, companies need a new way to understand and manage how they are represented across AI.

MentionLab provides the reliable and comprehensive data layer they need to do exactly that.

We work with leading global brands and organizations across industries including beauty, banking, automotive, hospitality, retail, telecom and energy.

Our growth is largely partner-led. We work with consulting firms, research companies and agencies that use MentionLab to build AI Search, GEO and AI Intelligence offerings for their own clients.

As this ecosystem grows rapidly, we are looking for a Senior Partner Success Manager to help our most strategic partners succeed and scale with MentionLab.

Your role

You will own the success and development of a portfolio of strategic partners and selected enterprise clients.

Your mission is simple: make our partners successful with MentionLab.

You will help them onboard their teams, master the platform, deploy it with their clients, identify opportunities to expand the partnership and turn MentionLab into a core part of their AI Search and AI Intelligence offering.

This is not a traditional Customer Success role.

You will work at the intersection of partnerships, SaaS, consulting, AI and enterprise clients, collaborating with senior stakeholders at some of the world's largest organizations.

You will also play an important role in structuring how Partner Success operates at MentionLab as we scale internationally.

What you'll do

1. Own strategic partner relationships

Build strong relationships with key stakeholders across our partner organizations, from operational teams to senior leadership.

Understand each partner's business, clients, priorities and ambitions, and translate them into a clear success and development plan.

Become the person partners naturally turn to when they want to get more value from MentionLab.

2. Drive adoption and enablement

Onboard and train partner teams on MentionLab.

Help them understand how to position, sell and deploy our solutions with their clients.

Run platform demonstrations, workshops and enablement sessions.

Make sure partners are using the right features, methodologies and data to deliver high-quality work.

Support partners in structuring projects for their clients, from defining the right approach and measurement framework to interpreting results.

Work closely with our Product, Data and commercial teams to make sure projects are delivered successfully.

When needed, work directly with selected enterprise clients alongside our partners.

4. Growth our partnerships

Identify opportunities to expand existing partnerships across teams, countries, clients and use cases.

You won't have a sales quota, but you will be expected to think commercially.

You'll spot opportunities, connect the right people and help transform successful projects into broader, long-term relationships.

5. Bring the voice of partners into MentionLab

Understand what partners need to succeed and turn their feedback into actionable insights for our Product and Data teams.

Identify recurring challenges, missing capabilities and opportunities to improve the platform, onboarding and partner experience.

6. Help build Partner Success at MentionLab

We're still building this function.

You'll help define the playbooks, processes, onboarding materials, partner health indicators, business reviews and best practices that will allow us to manage a much larger international partner ecosystem.

Who we're looking for

We're looking for someone with approximately 4-6+ years of experience in roles such as Partner Success, Customer Success, Account Management, Consulting or another client-facing role in a SaaS, technology, data, digital or agency environment.

You are comfortable managing complex relationships involving multiple stakeholders and large organisations.

You combine excellent relationship-building skills with strong project management and business understanding.

You're able to understand a technology product deeply enough to explain it clearly, demonstrate it and help others use it successfully.

You're comfortable presenting and running workshops with senior stakeholders.

You don't need to already be an expert in AI Search, GEO or LLMs. If you are, that's a strong plus. If not, we'll train you.

Most importantly, you're curious and eager to become excellent in a category that is evolving extremely quickly.

You are:

• Fluent in French and English
• Dutch is a strong plus
• Structured and highly reliable
• Comfortable working with enterprise clients
• Commercially minded without needing to be a salesperson
• Curious about AI, Search, data and technology
• Comfortable operating in a fast-moving environment with a high level of ownership
• Able to move easily between strategic conversations and hands-on execution

Why MentionLab

AI is fundamentally changing how people search, discover brands and make decisions.

The category we operate in barely existed a few years ago, and it is now becoming a priority for some of the world's largest companies.

Joining MentionLab today means helping build that category while working directly with major international brands, agencies, consulting firms and research organizations.

You'll join a small, ambitious team where you'll have significant ownership, direct exposure to customers and partners, and the opportunity to shape how we scale our partner ecosystem internationally.

Location

Brussels, with hybrid work possible. Some international travel should be expected.