Partner Success Manager

MentionLab; Brussel; Hybride; EUR 42 000 - 64 000; Plein temps

Résumé du poste

MentionLab, a Brussels-based AI Listening platform, is seeking a Partner Success Manager based in Brussels with hybrid work and international travel. You will be at the heart of collaborations with partners and their clients, ensuring successful adoption and delivery of MentionLab projects.

You will onboard and train partner teams, configure projects, run platform demos, coordinate with Product and Data teams, identify opportunities to expand collaborations, and grow a portfolio of strategic

Qualifications

• 1–3 years in Customer Success, Account Management, SaaS or related field.
• Excellent communication in French and English.
• Strong organizational and multi-project management skills.

Responsabilités

• Onboard and support partners and teams with MentionLab.
• Run trainings and platform demos for partner and client teams.
• Manage projects and relationships, coordinate stakeholders.
• Identify opportunities to expand collaborations with partners.
• Collect feedback and help improve onboarding and docs.

Connaissances

French & English

Description du poste

MentionLab is an AI Listening platform helping leading brands understand what AI says, understands and recommends about them.

As consumers increasingly turn to ChatGPT, Gemini, Google AI and other AI platforms to discover products, compare brands and make decisions, companies need a new way to understand and manage how they are represented across AI.

MentionLab provides the reliable and comprehensive data layer they need to do exactly that.

We work with leading global brands and organizations across industries including beauty, banking, automotive, hospitality, retail, telecom and energy.

Our growth is largely partner-led. We work with consulting firms, research companies and agencies that use MentionLab to build AI Search, GEO and AI Intelligence offerings for their own clients.

As this ecosystem grows rapidly, we are looking for a Partner Success Manager based in Brussels to help our most strategic partners succeed and scale with MentionLab.

Your role

You'll be at the heart of the relationship between MentionLab, our partners and their clients.

Your mission will be to help partners adopt MentionLab, use it successfully and deliver great projects to their clients.

You'll onboard and train teams, help configure projects, prepare analyses, run platform demonstrations, coordinate projects and make sure our partners always know how to get the most out of MentionLab.

You'll progressively become a trusted point of contact for a portfolio of partners and clients.

This role is ideal for someone who enjoys working with people, technology and data, and wants significant exposure to enterprise clients early in their career.

What you'll do

1. Onboard and support our partners

Help new partners and teams get started with MentionLab.

Guide them through the platform, methodology and key use cases.

Answer questions and make sure they have everything they need to work autonomously with their clients.

2. Run trainings and platform demos

Become highly comfortable with MentionLab and our different solutions.

Run platform demonstrations, onboarding sessions and trainings for partner and client teams.

You don't need to be an AI Search expert when you join. We'll teach you what you need to know.

Help partners configure and launch projects for their clients.

Support prompt strategy, project setup, dashboards, analyses and reporting.

Help translate MentionLab data into clear insights and recommendations.

Coordinate internally with our Product, Data and commercial teams when needed.

4. Manage relationships and projects

Follow ongoing projects and make sure everyone knows what needs to happen next.

Prepare meetings, follow up on actions and coordinate stakeholders.

As you grow into the role, you'll progressively take ownership of your own portfolio of partners and clients.

5. Identify opportunities

Understand what partners and clients are trying to achieve and identify where MentionLab could help them further.

There is no sales quota attached to the role, but we expect you to develop a strong understanding of our partners' businesses and proactively identify opportunities to expand successful collaborations.

6. Help us improve

You'll be close to the people using MentionLab every day.

Collect their feedback, understand recurring challenges and share insights with our Product and Data teams.

You'll also help us continuously improve our onboarding, documentation, trainings and Partner Success processes.

Who we're looking for

We're looking for someone with approximately 1–3 years of professional experience, ideally in Customer Success, Account Management, Consulting, SaaS, digital, data, an agency or another client-facing environment.

More than a specific background, we're looking for someone who learns quickly and wants responsibility.

You enjoy working with clients and building relationships.

You're organized and comfortable managing several projects at the same time.

You're curious about technology and can quickly understand new products.

You enjoy working with data and turning information into clear takeaways.

You don't need previous experience in AI Search, GEO or LLMs. It's a plus, but we'll train you.

You are:

• Fluent in French and English
• Structured, proactive and reliable
• Comfortable speaking with clients
• Curious and eager to learn
• Interested in AI, Search, technology and data
• Comfortable working in a fast-moving environment
• Able to take ownership rather than waiting for instructions
• Excited by the idea of joining an early-stage company and growing with it

Why MentionLab

AI is fundamentally changing how people search, discover brands and make decisions.

You'll join MentionLab at a moment when this new market is being created and companies around the world are figuring out how to adapt.

Rather than joining a large organization where your scope is narrowly defined, you'll work directly with major brands and partners, have exposure to real strategic challenges and quickly take ownership of meaningful projects.

You'll learn about AI Search, GEO, AI Listening, enterprise SaaS and partner-led growth while working alongside a team building one of the emerging platforms in this space.

Location: Paris, with hybrid work possible. Some international travel should be expected.