Senior Innovation & Digitalisation Manager

TUI; Zaventem; Sur place; EUR 95 000 - 120 000; Plein temps

Résumé du poste

TUI is seeking an Innovation and Digitalisation Delivery Manager to reshape how we work smarter, faster, and more effectively in Ground Operations. You will identify opportunities grounded in business needs and lead a range of projects that develop new processes and digital products across teams.

You will collaborate with platform services and business units to convert capabilities into value-driven solutions, monitor programmes, and ensure delivery while maintaining compliance and performance

Qualifications

• Strong communication and ability to explain complex topics clearly.
• Excellent facilitation and stakeholder management skills.
• Proven process management capabilities and prioritisation.
• Ability to work independently and deliver against deadlines.
• Business English proficiency in spoken and written form.

Responsabilités

• Shape smarter, faster ways of working through digitalisation and innovation.
• Identify opportunities grounded in business needs and strategy.
• Lead diverse projects across Ground Operations and beyond.
• Collaborate with teams to improve traceability, monitoring, and insights.
• Turn digital capabilities into clear, value-driven solutions.
• Monitor, budget, and deliver programmes while ensuring compliance.
• Provide leadership across cross-functional digitalisation initiatives.

Connaissances

Strong communication

Facilitation

Interpersonal skills

Process management

Independent working

Business English

Formation

Master's degree in a relevant subject

Description du poste

We're looking for an Innovation and Digitalisation Delivery Manager who's ready to drive real change in our ground operations. If you're passionate about AI, eager to grow your career at TUI and want to work on projects that genuinely make a difference, this could be your perfect next move.

You'll report to the Director Ground Operations and there may be some international travel involved.

About Our Offer

Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.

Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.

A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.

Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams.

Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.

About The Job

In this role, you'll help shape how we work smarter, faster, and more effectively through digitalization and innovation.

• You identify opportunities to improve processes and technology, always grounded in real business needs and strategy.
• You'll work on a wide variety of projects across Ground Operations and beyond, shaping new airport processes, driving data-led improvements, and developing innovative products.
• You collaborate closely with colleagues across teams to strengthen traceability, monitoring, and performance insights.
• By partnering with platform services and business units, you turn TUI Ground Operations digital capabilities into clear, value-driven solutions.
• We need you to monitor and improve how we execute digitalisation programmes, integrating cutting-edge digital technologies into our department.
• You design and implement policies and processes that ensure strong end-to-end control and support business performance.
• You take ownership of monitoring, reporting, budgeting, and delivery the projects ensuring everything runs efficiently and remains compliant.
• You'll provide leadership whilst directing different cross-functional digitalisation programmes and projects of various sizes and types.

About You

• You understand the fundamentals of business operations and are eager to strengthen them through digitalization and innovation, playing an active role in implementing new processes and driving forward innovative projects.
• Working independently to identify and solve project-related problems comes naturally to you.
• Your communication skills are strong and you're able to take complex technical issues and convey them clearly to various audiences in multiple formats.
• Strong facilitation, consultation, and convening skills are part of your toolkit.
• Good interpersonal skills help you build trust and productive relationships across teams.
• You're well-organised, with excellent process management skills and an ability to establish and work to priorities.
• Self-motivation drives you, and you're comfortable working independently as well as part of a team.
• A Master's degree in a relevant subjectand experience working in a high-demanding, volatile operational environment will set you up for success.
• The role requires strong business English, both spoken and written.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.