Crew Support Team Leader

TUI; Zaventem; Hybride; EUR 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Travel benefits

Health & well-being support

Learning Hub access

Flexible working

Diversity & inclusion

Résumé du poste

TUI Group seeks a Crew Support Team Leader to guide a specialist team handling administrative operations for cabin crew across Belgium, Morocco & The Netherlands. Based in Zaventem or Rijswijk, the role combines leadership with data-driven performance reviews and process improvements.

Hybrid work with regular travel, 12-month fixed-term for Netherlands, and a strong focus on stakeholder management, safety, and operational excellence in aviation.

Qualifications

• Proven leadership experience overseeing teams in a complex operation.
• Strong stakeholder management and communication skills.
• Resilience and ability to balance priorities in a fast-paced environment.
• Excellent English and Dutch language skills.
• Background in aviation or cabin crew is advantageous.
• IT literate with good Microsoft Office skills.

Responsabilités

• Lead and develop the Crew Support team for administrative operations.
• Monitor performance with regular KPI reports and provide guidance.
• Coordinate communication, data handling, and contract administration.
• Drive process improvements and implement innovative technologies.
• Support cabin crew queries and coordinate engagement activities.
• Work in a hybrid setup with travel to various locations as needed.

Connaissances

Leadership

Stakeholder management

Data analysis

MS Office

English proficiency

Dutch proficiency

Aviation/cabin crew background (adv)

Outils

MS Office

Data systems

Description du poste

As the world's number one integrated tourism business, TUI Group is seeking a Crew Support Team Leader to join our airline operations. Within this pivotal role, you'll lead a dedicated team of experts responsible for the administrative operations of our Cabin Crew across Belgium, Morocco & The Netherlands. Working within our Customer, Cabin and Inflight Services function, you'll collaborate with stakeholders to drive efficiency and innovation while ensuring the smooth functioning of the Crew Support Specialist & Crew Support Coordinator team. This role can be based from either Zaventem, Belgium or Rijswijk, Netherlands. All positions based in the Netherlands are offered an initial 12-month fixed-term contract and will require a successful background security check (VVGB). The role will be published until 31st August 2026.

About Our Offer

• Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
• Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
• A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
• Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams.
• Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.

About The Job

• Team Leadership: Lead a team of specialists to enhance operational efficiency while promoting a positive work environment focused on training, development, and employee engagement.
• Performance Management: Oversee cabin crew performance through daily feedback, weekly trend analyses, and monthly KPI reports with actionable mitigation strategies.
• Communication & Data Excellence: Manage cabin crew communications, data sharing, and contract administration in line with company and collective agreements.
• Process Improvement: Drive continuous improvement by reviewing procedures, ensuring compliance, identifying cost‑saving opportunities, and implementing innovative technologies.
• Support & Engagement: Act as first contact for cabin crew queries while coordinating events and initiatives that foster a strong sense of community.
• Working Arrangements: This role operates on a hybrid working basis in line with local working agreements. Regular travel will be required as part of your responsibilities to connect with teams and stakeholders across our various locations.

About You

• You have strong leadership qualities with the ability to promote a positive change culture focused on colleague engagement.
• You're resilient and organised, able to manage changing priorities in a fast‑paced operational environment while taking pride in your work.
• You're an excellent communicator with proven stakeholder management experience and strong analytical skills.
• You understand operational needs of cabin crew while balancing business priorities, with a strong interest in safety, commercial and operational processes.
• You're IT literate with good Microsoft Office skills and the ability to work effectively within a diverse remote team.
• You have advanced proficiency in English and Dutch, with previous cabin crew experience or aviation background being a valuable advantage.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.