Senior Infra Delivery Lead — AI-Driven Cloud & IT Services

Accenture Infrastructure and Capital Projects, LLC; Brussel; Hybride; EUR 90 000 - 140 000; Plein temps

Avantages offerts par ce poste

13th month salary

Holiday allowance

Laptop and smartphone

Health insurance

Bonus program

Green mobility program

Training & learning opportunities

Résumé du poste

Accenture is seeking a Senior Infrastructure Service Delivery Lead to own end-to-end IT infrastructure managed services across data centre, cloud, network and end-user computing in Belgium. You will interface with client CxOs on performance, drive transformation with AI, and lead a team of infrastructure specialists to uphold ITIL practices and governance.

The role emphasizes budgeting, CSI, and cross-functional leadership, with a focus on aligning service delivery to contractual obligations and

Qualifications

• Extensive experience managing IT infrastructure managed services in multi-technology environments.
• Deep knowledge of ITIL 4 service management frameworks and ITSM tooling (ServiceNow) in a managed services context.
• Strong understanding of cloud infrastructure (AWS, Azure, GCP), data centre operations, and networking.
• Proven ability to manage client relationships at CxO level and deliver executive-level reporting.
• Financial management skills: budgeting, cost-to-serve modelling, and P&L awareness.
• Leadership experience managing distributed, cross-functional infrastructure teams.
• Excellent problem-solving and escalation management skills under pressure.
• Experience with vendor governance and third-party service provider management.

Responsabilités

• Own end-to-end delivery of IT infrastructure managed services: data centre, cloud, network, and end-user computing.
• Act as the primary stakeholder interface for service performance, escalations, and strategic reviews with client CxOs.
• Manage and develop a team of infrastructure service specialists, fostering a culture of accountability and continuous improvement.
• Define, monitor, and enforce SLA/OLA compliance across all infrastructure service towers.
• Lead regular service reviews, prepare executive reports, and present service performance and improvement roadmaps.
• Drive service transformation initiatives: cloud adoption, automation, and AIOps integration.
• Oversee incident, problem, and change management processes, ensuring ITIL best practices are embedded.
• Manage service delivery financials: budgeting, cost-to-serve modelling, and value-leakage identification.
• Lead vendor and third-party service provider governance, escalation management, and performance reviews.
• Define and implement Continuous Service Improvement Plans (CSI) based on client feedback and performance analytics.
• Contribute to new business pursuits: pre-sales support, solution design, and contract negotiations.
• Ensure compliance with security policies and regulatory requirements (DORA, NIS2) and audit obligations.

Connaissances

ITIL 4

ServiceNow

Cloud (AWS/Azure/GCP)

Data centre operations

CxO-level client management

Budgeting & P&L awareness

Leadership of distributed teams

Vendor governance

Problem solving & escalation

Outils

ITSM tooling (ServiceNow)

Description du poste

Accenture is seeking a Senior Infrastructure Service Delivery Lead to own end-to-end IT infrastructure managed services across data centre, cloud, network and end-user computing in Belgium. You will interface with client CxOs on performance, drive transformation with AI, and lead a team of infrastructure specialists to uphold ITIL practices and governance.

The role emphasizes budgeting, CSI, and cross-functional leadership, with a focus on aligning service delivery to contractual obligations and