Senior Consultant Digital Transformation - Financial Services

Ernst & Young Advisory Services Sdn Bhd; Diegem; Sur place; EUR 45 000 - 65 000; Plein temps

Résumé du poste

A leading global professional services firm in Belgium seeks a Digital Transformation Consultant to design innovative customer journeys in the financial sector. You will analyze customer data, manage projects, and contribute to strategic initiatives that enhance client experiences. Ideal candidates possess a Master's degree, 2-6 years of relevant experience, and strong skills in English, French, or Dutch. Join a dynamic team within a supportive environment that values work-life balance.

Prestations

Extensive training on technical matters

Flexible working arrangements

Supportive work environment

Qualifications

• 2-6 years of professional experience in consulting and/or financial sector.
• Solid level of French and/or Dutch.
• Knowledge of banking or insurance products is a major asset.

Responsabilités

• Design customer journeys in banking and insurance sectors.
• Analyze customer data for enhancing experiences.
• Manage projects from planning to completion.

Connaissances

Business English

Team spirit

Analytical skills

Conceptual thinking

Communication and presentation skills

Formation

Master's degree in a relevant field

Outils

Agile certifications

Scrum methodologies

Description du poste

The Opportunity
The financial services landscape is currently going through a major upheaval, as banks and insurance firms are facing market challenges, demanding client expectations, competition from Tech and Fintech players, and increasingly complex regulatory matters.

Hence, the focus is on defining new digital business models by revolutionizing customer journeys and integrating new concepts and technologies into Bank and Insurance’s ecosystems. At EY, we go further than just helping our clients deal with these changes: we are part of the change, and help shape the financial sector of the future.

We're looking for professionals brimming with enthusiasm to elevate their careers to new heights. Whether you're a Business Analyst, Product Owner, or Project/Program Manager, your expertise will be pivotal in steering transformative digital strategies within the financial sector.

Key Responsibilities

Joining our Business Transformation team means you'll be working closely with clients to craft new digital business strategies, employing advanced research methodologies to gather valuable client insights, and developing strategic initiatives that enhance customer journeys.

As a Digital Transformation Consultant, your responsibilities will include:

• Designing and refining customer journeys within various banking and insurance sectors, such as Savings & Investments, Loans, Payments, and Life & Non-life Insurance.
• Identifying and implementing improvements in existing customer journeys.
• Analyzing customer data to elevate the overall customer experience.
• Ensuring the customer's perspective is central to the delivery of digital solutions in the market.
• Participating in or managing projects from inception to completion, including overseeing project planning, budgeting, and team staffing.
• Sharing your domain-specific knowledge and expertise to enhance our collective capabilities.

Skills and Attributes for Success

• Master's degree in a relevant field (e.g., economics).
• Professional experience (between 2 – 6 years), either in consulting and/or in the financial sector, ideally in designing or delivering customer journeys in the market.
• An excellent knowledge of business English, and a solid level of French and/or Dutch.
• Strong team spirit, balanced by a healthy sense of autonomy.
• Excellent analytical skills, conceptual thinking, and pragmatic approach.
• Solid communication and presentation skills.
• Certifications such as Agile, Scrum, or other Project Management methodologies are a differentiator for more experienced candidates.
• Knowledge of banking or insurance products and processes (e.g., Invest, Loans, Payments, Life- and Non-life products) is a major asset.

What working at EY offers

• You will be part of a leading global professional services firm.
• You will be part of the EY family where everyone is willing to offer support and senior management is very accessible.
• You will join a dynamic and growing team with a great mix of young and experienced professionals focusing on financial services.
• You will get extensive training on technical matters, as well as soft skills and project management, and you will have access to new technologies and innovative equipment.
• We are proud of our flexible working arrangements, and we will support you to build a successful career and deliver excellent client service, without sacrificing your personal priorities.
• While our client-facing profession might require part-time working at client site and business traveling at times, we are committed to helping you achieve a lifestyle balance.

EY is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to creating an inclusive and supportive work environment that values diversity and promotes equal opportunities for all.