Senior Client Manager

NTT DATA, Inc.; Diegem; Hybride; EUR 70 000 - 110 000; Plein temps

Avantages offerts par ce poste

Hybrid working

Résumé du poste

NTT DATA is seeking a Senior Client Manager to own and grow strategic client relationships across our solutions. You will drive land, expansion and renewals, manage pipelines and forecasts, and serve as the primary contact for clients across the lifecycle.

You will work with vendors and partners to articulate value, identify opportunities, and foster governance and compliance to manage risk. Strong client engagement and Salesforce experience are essential.

Qualifications

• Experience in global partner management and sales environments.
• Experience in IT or professional services, focusing on business development and/or sales.
• Strong business acumen in sales, planning and leveraging tools.
• Knowledge of offerings, client applications, use cases and market trends.
• Ability to link high-value services to client needs and outcomes.
• Experience identifying opportunities and coordinating resources to close sales.
• Excellent client engagement and management skills to drive growth.
• Prior experience with Salesforce.com contact platform.
• Bachelor's degree or equivalent in business or a sales-related field.

Responsabilités

• Manage and grow relationships with assigned client accounts.
• Drive land, expansion, and renewals across solutions within accounts.
• Own accounts, ensuring client satisfaction through the lifecycle.
• Collaborate with vendors and partners to achieve results and manage pipelines.

Connaissances

Global partner management

Sales experience

Customer service

Business acumen in sales

Industry knowledge IT/Professional<br>

Formation

Bachelor's degree in Business or related field

Outils

Salesforce.com

Description du poste

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA

As a Senior Client Manager at NTT DATA, you will be instrumental in managing and growing relationships with our clients. Your main focus will be to drive land, expansion, and renewals across all our solutions within your assigned accounts. You will take full ownership of these accounts, ensuring client satisfaction throughout their entire lifecycle. This role is not just about sales; it is about building lasting connections and identifying how our services can add real value to their business.

You will work closely with various stakeholders, including vendors and partners, to achieve the results we aim for. Using our company's sales tools and methodologies, you will effectively manage accounts, opportunities, pipelines, and forecasts. As the main point of contact for your clients, you will ensure open and effective communication channels are developed and maintained, providing a reliable touchpoint that fosters strong business relationships.

Your role goes beyond just meeting quotas. You will identify current needs, articulate how we can meet those needs through our solutions, and drive demand. By encouraging clients to explore additional services, you will play a key role in nurturing revenue growth. You will also engage in developing governance and compliance policies to manage risk and ensure financial governance and compliance within your area of specialization.

To thrive in this role, you need to have:

• Advanced experience in global partner management, sales environments, and customer service.
• Experience in the IT or professional services industry, focusing on business development and/or sales.
• Strong business acumen in sales, focusing on planning and leveraging tools and DATA.
• Knowledge of the company's offerings, client applications, use cases, and market trends.
• Ability to link our high-value services to specific client needs and outcomes.
• Experience in identifying and advancing opportunities at assigned prospects and clients, and accountability for coordinating internal and external resources to close sales opportunities.
• Excellent client engagement and management skills, aimed at improving client relationships and driving sales growth.
• Prior experience with the Salesforce.com contact platform.
• A bachelor's degree or equivalent in business or a sales-related field.

Workplace type:

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.