Senior Account Manager

Flexport; Antwerpen; Sur place; EUR 70 000 - 90 000; Plein temps

Résumé du poste

Flexport is seeking a Senior Account Manager to deepen client relationships by understanding each client’s supply chain and delivering tailored solutions. You will manage complex stakeholder networks, supervise onboarding, and guide cross-regional teams to ensure a consistent Flexport experience.

In this role, you’ll drive multi-year supply chain roadmaps, identify upsell opportunities, monitor client health, and partner with global operations to exceed client expectations.

Qualifications

• Fluent English and Flemish required.
• 5+ years in supply chain operations, sales, or client-facing roles.
• 2+ years in logistics, freight forwarding, or supply chain.
• Client-focused with ability to translate goals into solutions.
• Strong problem-solving, process orientation, and attention to detail.
• Proven cross-selling and strategic account planning experience.

Responsabilités

• Manage client relationships and navigate client org hierarchies.
• Meet clients regularly to monitor account health.
• Identify upsell and renewal opportunities.
• Monitor financial health and payment schedules.
• Lead client onboarding and SOP creation.
• Coordinate implementation timelines for new opportunities.
• Collaborate with Asia, NA, LATAM for a consistent experience.
• Prepare client touchpoints to show value and trends.
• Develop 3-year supply chain roadmaps aligning with goals.
• Drive product adoption with client stakeholders.
• Mentor fellow Account Managers to support client needs.

Connaissances

Fluent English

Fluent Flemish

Supply chain exp

Logistics exp

Client-centric

Detail orientation

Cross-selling

Account planning

Strategic thinking

Description du poste

About Flexport

At Flexport, we believe global trade can move the human race forward. That is why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes - from emerging brands to Fortune 500s - use Flexport technology to move more than $19B of merchandise across 112 countries a year.

About Flexport

At Flexport, we believe global trade can move the human race forward. That is why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes - from emerging brands to Fortune 500s - use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

About the role

The Senior Account Manager will help their clients grow and realize the Flexport value by deeply understanding the client’s supply chain and partnering to find solutions for their clients. Our clients depend on us to manage their experience with high degrees of professionalism and attention to detail. Here are some of the responsibilities for this role:

Your responsibilities as a Senior Account Manager include, but are not limited to the following:

• Navigate complex organizational hierarchies with key client executives and stakeholders that empower the client and deepen the relationship with Flexport.
• Meet regularly with clients to monitor the account health and find ways to improve on their current experience.
• Use your deep knowledge of the client to identify, develop, and close upsell, cross sell and renewal opportunities.
• Keep a close pulse on client financial health, reporting on the client’s financials and ensuring clients maintain consistent payment schedules.
• Lead and actively participate in client onboarding and creating standard operating procedures.
• Scope and guide the implementation stages and timelines for new opportunities and clients.
• Work globally with counterparts in Asia, North America and Latin America to ensure a consistent account management experience.
• Monitor client metrics data, working with Global Operations teams to ensure metrics consistently meet client expectations, address escalations and solve clients issues effectively and efficiently.
• Lead and prepare content for regular client touch points to help clients understand the value they are realizing and new opportunities to improve performance.
• Use your intensive knowledge of the client’s business to architect 3-year supply chain roadmaps that align with the client’s global business goals.
• Drive product adoption with client stakeholders to ensure that clients realize the full value with Flexport.
• Regularly review and document the client’s success criteria. As the client’s needs evolve, you will refine the client’s success criteria.
• Continue to expand your knowledge of supply chain processes through internal and external training offerings to best enable you to act as a trusted advisor.
• You will use and maintain data to monitor the health of your respective book of business such as in SalesForce so that you can identify ways to improve the client’s Flexport experience
• Mentor and help coach fellow Account Managers on how best to support client needs and build long term partnerships

Prerequisites

• Professional fluency in English and Flemish is required
• 5+ years of experience in supply chain operations, sales/account management or a client facing role.
• 2+ years experience in logistics, freight forwarding, or supply chain.
• Client-centric:obsessed with client outcomes, doing what it takes to deliver the client’s expectations, understanding your client’s current and future business goals and challenges and translating those into relevant solutions and strategic account planning.
• Hands‑on, process‑oriented, structured thinking with strong problem‑solving skills.
• Deeply curious: always working to understand the client’s needs and learn how Flexport can best meet them.
• Next‑level attention to detail: enjoy combing through the metrics and details to identify opportunities to improve internally or better manage the client relationship.
• Strong business acumen.
• Proven track record of (cross) selling a product.
• Strong focus on growing your customers through a consultative approach.

Commitment to Equal Opportunity

At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

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