Account Manager

Flexport; Antwerpen; Sur place; EUR 45 000 - 65 000; Plein temps

Résumé du poste

Flexport is looking for an Account Manager in Antwerp to cultivate client relationships and drive value across their supply chains. You will monitor account health, coordinate with operations, and help clients realize Flexport's full capabilities.

With 2–4 years in sales or client-facing roles, you’ll identify upsell, cross-sell, and renewal opportunities while ensuring timely payments and smooth onboarding. Fluency in English and Flemish is required.

Qualifications

• 2–4 years of experience in a sales/account management or client-facing role.
• Background in logistics, freight forwarding, or supply chain preferred.
• Client-centric: focused on client outcomes and goals.
• Hands-on, process-oriented, structured thinking with problem-solving skills.
• Deeply curious and able to understand client needs and translate them into solutions.
• Attention to detail with ability to monitor metrics and drive improvements.
• Strong business acumen and track record of (cross) selling a product.

Responsabilités

• Cultivate and grow relationships with key business stakeholders that empower the client and deepen the relationship with Flexport.
• Meet regularly with clients to monitor the account health and find ways to improve their current experience.
• Identify, develop, and close upsell, cross sell and renewal opportunities.
• Keep a close pulse on client financial health, reporting on the client’s financials and ensuring payment schedules.
• Lead onboarding and creation of standard operating procedures for new opportunities and clients.
• Scope and guide the implementation stages and timelines for new opportunities and clients.
• Monitor client metrics data with Global Operations to ensure metrics meet expectations and address issues.
• Lead preparation and presentation of quarterly strategy reviews with minimal guidance.
• Drive product adoption with client stakeholders to realize full Flexport value.

Connaissances

English

Flemish

Outils

Salesforce

Description du poste

About Flexport

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes – from emerging brands to Fortune 500s – use Flexport technology to move more than $19B of merchandise across 112 countries a year.

About the role

The Account Manager will help their clients grow and realize the Flexport value by deeply understanding the client’s supply chain and partnering to find solutions for them. Our clients depend on us to manage their experience with high degrees of professionalism and attention to detail.

Your responsibilities as an Account Manager include, but are not limited to, the following:

• Cultivate and grow relationships with key business stakeholders that empower the client and deepen the relationship with Flexport.
• Meet regularly with clients to monitor the account health and find ways to improve on their current experience.
• Use your knowledge of the client to identify, develop, and close upsell, cross sell and renewal opportunities.
• Keep a close pulse on client financial health, reporting on the client’s financials and ensuring clients maintain consistent payment schedules.
• Lead and actively participate in client onboarding and creating standard operating procedures.
• Scope and guide the implementation stages and timelines for new opportunities and clients.
• Monitor client metrics data, working with Global Operations teams to ensure metrics consistently meet client expectations, address escalations and solve clients issues effectively and efficiently.
• Use your deep/expert knowledge of the client’s business to lead the preparation and presentation of quarterly strategy reviews with minimal guidance.
• Drive product adoption with client stakeholders to ensure that clients realize the full value with Flexport.
• Regularly review and document the client’s success criteria. As the client’s needs evolve, you will refine the client’s success criteria.
• Continue to expand your knowledge of supply chain processes through internal and external training offerings to best enable you to act as a trusted advisor.
• You will use and maintain data to monitor the health of your respective book of business such as in SalesForce so that you can identify ways to improve the client’s Flexport experience.

Prerequisites

• Professional fluency in English and Flemish is required.
• 2–4 years of experience in a sales/account management or a client‑facing role.
• A background in logistics, freight forwarding, or supply chain is preferred.
• Client‑centric: obsessed with client outcomes, doing what it takes to deliver the client’s expectations, understanding your client’s current and future business goals and challenges and translating those into relevant solutions and strategic account planning.
• Hands‑on, process‑oriented, structured thinking with strong problem‑solving skills.
• Deeply curious: always working to understand the client’s needs and learn how Flexport can best meet them.
• Next‑level attention to detail: enjoy combing through the metrics and details to identify opportunities to improve internally or better manage the client relationship.
• Strong business acumen.
• Proven track record of (cross) selling a product.
• Strong focus on growing your customers through a consultative approach.

Commitment to Equal Opportunity

At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

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