Second-Line Support Engineer for Business Central

Alistar; Belgique; Remote; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Mobility solution

Hospitalization insurance

Remote work options

Year-end bonus via Payflip

Tech gear

Job summary

Alistar is seeking a Second-Line Support Engineer for Microsoft Dynamics 365 Business Central in Belgium. You will tackle complex issues beyond first-line support, guiding customers from initial analysis to resolution.

You’ll analyze requests, set priorities, and maintain meticulous case tracking while communicating clearly with clients. The role requires 2–3 years of relevant experience, Dutch and English fluency, and a willingness to occasionally visit customer sites.

Qualifications

• Fluent in Dutch and English; basic French is a plus.
• 2–3 years of relevant work experience in IT support or customer service.
• Experience with ticketing and time-tracking systems.

Responsibilities

• Handle second-line support requests and complex incidents for Business Central.
• Analyze incoming requests and determine priority with the team.
• Carefully track cases from intake to resolution and communicate progress to customers.
• Gather information during intake interviews to create accurate tickets.
• Visit customers from time to time to understand their operations and challenges.

Skills

Dutch language

English language

Analytical thinking

Customer support

Ticketing systems

Tools

Microsoft Dynamics 365 Business Central

Job description

Second-Line Support Engineer for Business Central

Do complex support questions that require a bit more analysis than a standard solution give you a boost of energy?

As a Second Line Support Engineer for Business Central, you’ll guide customers from initial analysis through to a solution. You’ll combine logical thinking with clear communication and work alongside experienced colleagues in Belgium.

Your DNA Meets Our DNA

At Alistar, it’s all about progress—both human and technological. We connect people, data, and technology so we can work smarter together and look further ahead. We’re curious doers who aren’t afraid to explore, experiment, and grow. Because learning happens through doing, and mistakes are just part of the process. Our vision? Focused on the future. Our hearts? Close to one another. We dream big, but keep both feet on the ground. Here, you’ll have the freedom to challenge yourself, take the initiative, and help build something that makes a difference. Brave yourself for progress—together, we make growth truly human.

From Challenge to Solution

You'll be part of the Customer Support team and will be responsible for handling more complex questions related to Microsoft Dynamics 365 Business Central. In doing so, you'll always keep the customer, the priority, and the quality of the solution in mind.

Handle second-level support requests and complex incidents.

Analyze incoming requests and work with the team to determine the appropriate priority.

Carefully track your cases from intake to resolution.

Communicate clearly with customers about the progress and the chosen solution.

During telephone intake interviews, gather all the information needed to create an accurate ticket.

On average, work one day a week as the first point of contact for phone inquiries.

Check in regularly with colleagues and other teams to find the best solution.

Advise customers in a professional manner when you notice additional opportunities or needs.

Visit customers from time to time to better understand their operations and challenges.

What you can do makes all the difference

We’re not looking for a walking manual, but rather someone who enjoys researching, asking probing questions, and taking responsibility. Experience with Microsoft Dynamics 365 Business Central is a plus, but what matters most is your motivation to gain a thorough understanding of the application.

You have about two to three years of relevant work experience.

You think logically and analytically about complex issues.

You communicate fluently in Dutch and English and have a basic knowledge of French, which allows you to make yourself understood well in French as well.

You feel comfortable handling daily customer interactions over the phone.

You have experience with ticketing and time-tracking systems.

You work with precision and keep customer satisfaction in mind.

You remain professional when dealing with critical customers or challenging situations.

You take the initiative and set your own priorities.

You are confident in providing clear and business-oriented advice to clients.

You build professional relationships in a natural way.

You're motivated to quickly master Microsoft Dynamics 365 Business Central.

Investing in you, investing in growth

At Alistar, it’s all about progress—for you, too. We want you to grow, feel good, and be proud of what you do. That’s why we offer benefits that really make a difference:

A fair salary, based on your experience and impact

A mobility solution tailored to your role—from a company car to a personal budget

Hospitalization and group insurance, so you can be sure of your coverage

Remote work options and flexibility, for a healthy work-life balance

Year-end bonus via Payflip. You choose what makes you happy: a bike lease, a retirement plan, or tech gear

We celebrate our successes together, big or small, because every step forward counts

Alistar's Story

Progress is in our DNA. What began in 1999 as a small IT company has grown into a dynamic international organization with one ambitious goal: to help companies work smarter by connecting people, data, and technology. Over the years, we’ve grown, new companies have joined us, and technology has evolved at breakneck speed. But one thing has always remained the same: our DNA.

We’re curious doers. Challengers. Dreamers who actually make things happen. For us, technology isn’t just a buzzword—it’s a catalyst for progress for our clients, within our teams, and in our own operations. We think tech, but we speak human.

Today, as one Alistar, we continue to build toward our ambition: to become a leading, customer-driven IT solutions advisor in Western Europe. We’re doing this by pooling talent and expertise within our Business Units, investing heavily in knowledge, AI, and innovation, and structuring our organization so that small teams can achieve great results.

We’re a full-service technology partner in the making—let’s take a moment to catch our breath—that’s ready to shake up our industry. How? By keeping ourselves curious. By staying curious, coming up with creative solutions, and, above all, never stopping asking questions—like: “What if I want to know more about this job opening?” Well, then we’ll tell you everything you want to know.