Sea Freight Import Lead - Team Growth & Ops

Vanguard Logistics Services; Antwerpen; Sur place; EUR 65 000 - 90 000; Plein temps

Résumé du poste

Vanguard Logistics Services in Belgium is seeking a leader for the Sea Freight Import team to drive operational excellence, coach staff, and maintain high customer service levels. The role oversees day-to-day import activities, workload planning, and collaboration across Sales and Operations to ensure timely cargo movements.

The candidate will manage staffing, SOPs, KPIs, and KRAs, providing training and resolving escalations to sustain productivity and client satisfaction.

Qualifications

• Relevant industry experience required; logistics, supply chain.

Responsabilités

• Lead, coach, develop, and motivate the Sea Freight Import team to deliver high performance and customer focus.
• Oversee day-to-day import operations to ensure accuracy, efficiency, and adherence to procedures and service standards.
• Allocate workloads and ensure KPI and KRAs are achieved.
• Provide training and guidance to strengthen operational capability and service delivery.
• Act as escalation point for issues and implement corrective actions where required.
• Manage staffing, leave planning, and resource allocation to ensure continuity and coverage.
• Ensure files are processed and closed accurately with correct operational and financial outcomes.
• Collaborate with Sales, Customer Service, Pricing, Warehouse, Transport, vendors, and overseas offices for seamless cargo movement and customer satisfaction.
• Conduct regular team meetings to review performance and improvements.
• Build strong relationships with customers, vendors, and internal stakeholders.
• Identify and implement process improvements to boost productivity and profitability.
• Support transformation initiatives and organizational changes as needed.

Connaissances

Multitasking

Time management

Communication skills

Interpersonal skills

Teamwork

Description du poste

Vanguard Logistics Services in Belgium is seeking a leader for the Sea Freight Import team to drive operational excellence, coach staff, and maintain high customer service levels. The role oversees day-to-day import activities, workload planning, and collaboration across Sales and Operations to ensure timely cargo movements.

The candidate will manage staffing, SOPs, KPIs, and KRAs, providing training and resolving escalations to sustain productivity and client satisfaction.