SAP EAM Consultant

TheValueChain; Belgique; Hybride; EUR 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Premium company car

Meal vouchers

Hospitalisation insurance

Group insurance

Group bonus

Hybrid work

Résumé du poste

TheValueChain is seeking an experienced SAP Service & Asset Management Consultant to optimize end-to-end field service processes using the latest SAP technologies. You will translate business requirements into SAP FSM configurations and ensure seamless integration with S/4HANA across CS and CRM services.

The role involves design, configuration, testing, and post-go-live support, with a focus on hybrid work arrangements and continuous improvement for our clients.

Qualifications

• Minimum three years' experience as an SAP functional consultant.
• Strong knowledge of SAP Service Management, SAP CS, SAP CRM Service and S/4HANA Service.
• Experience with solution design, configuration, and end-to-end field service processes.

Responsabilités

• Translate client requirements into SAP field service processes from request to billing.
• Analyse end-to-end service process to identify optimization opportunities.
• Translate functional requirements into technical solutions within SAP FSM/Service module.
• Configure and customize SAP field service settings to align with business needs.
• Collaborate with cross-functional teams to ensure integration with SAP modules, especially S/4HANA.
• Provide training and support to end-users on SAP field service functionality.

Connaissances

SAP Service Management

SAP CS

SAP CRM Service

S/4HANA Service

Solution Design

Configuration

Implementation & Testing

Outils

FSM Mobile App

Description du poste

SAP Service & Asset Management Consultant

We are looking for an SAP Service & Asset Management Consultant to deliver integrated solutions that optimize our client's end-to-end field service processes with the latest SAP technologies

Meet TheValueChain

TheValueChain is a rapidly expanding SAP partner with a team of over 400 consultants across five countries. We specialize in delivering cutting-edge SAP solutions, focusing on SAP S/4HANA and Public Cloud, ensuring our clients stay ahead in an ever-evolving digital landscape.

The SAP EAM & Service Management leverages SAP's powerful tools, including SAP Field Service Management (FSM), SAP Plant Maintenance (PM), SAP Customer Service (CS), SAP CRM Service, to streamline and optimize service operations for our clients.

Your Skills

• A minimum of three years' experience as an SAP functional consultant
• In-depth knowledge of SAP Service Management, SAP Customer Service (CS), SAP CRM Service and S/4HANA Service
• Experience with Solution Design & Configuration
• Configure the SAP service module for end-to-end field service processes:
  • Service requests, service orders and service notifications
  • Planning & dispatching of technicians, incl. planning board and auto scheduling
  • On-site execution via the FSM mobile app, including smart forms and checklists
  • Service confirmations and resource-related billing
  • In-house repair, warranty and returns handling
  • Design integration touchpoints with SAP S/4HANA and other core modules
  • Experience with Implementation & Testing
  • Prepare functional design documents
  • Support go-live activities
  • Provide hypercare and post-go-live support
  • Troubleshoot and resolve incidents and change requests
• You have SAP FSM, CS, CRM Service or S/4HANA Service experience; SAP S/4HANA knowledge is a strong plus
• You have strong analytical skills
• An ambitious mindset, eager to collaborate and uplift those around you

Your Core Responsibilities

• Translate the client's business requirements into SAP field service processes, from request to billing
• Analyse the end-to-end service process, identifying areas for optimization and improvement, in co-creation with the client
• Translate functional requirements into technical solutions within the SAP FSM / Service module
• Configure and customize SAP field service settings to align with business needs and objectives
• Collaborate with cross-functional teams to ensure seamless integration with other SAP modules and systems, in particular SAP S/4HANA
• Provide training and support to end-users on SAP field service functionality and best practices
• Monitor and evaluate service and technician planning metrics to drive efficiency and cost savings

What We Offer You

• A premium company car
• Extra-legal benefits such as meal and eco vouchers, hospitalisation insurance, Group insurance and a group bonus.
• Hybrid working (2-3 days working from home)
• A personal career path based on your needs and ambitions.

Interested?

Come accelerate, adapt, and act with us!